Mandagi, A.A., Kalangi, J.A.F. and Walangitan, O.F.C. 2022. Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah PT. Pegadaian (Persero) UPC Malalayang Dua. Productivity. 3, 3 (Apr. 2022), 217–221.