MATANTU, Ret N; TAMPI, Dolina L.; MANGINDAAN, Joanne V. Kualitas Pelayanan Terhadap Kepuasan Konsumen Hotel Gran Puri Manado. Productivity, [S. l.], v. 1, n. 4, p. 355–360, 2020. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/30228. Acesso em: 3 feb. 2026.