PITOI, Chinvia D.; TAMPI, Johny R. E; PUNUINDOONG, Aneke Y. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Hotel Best Western The Lagoon Manado. Productivity, [S. l.], v. 2, n. 1, p. 1–5, 2021. DOI: 10.35797/ejp.v2i1.32048. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/32048. Acesso em: 5 feb. 2026.