UNDAP, Scarlet C. E.; KALANGI, Johny A. F.; WALANGITAN, Olivia. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen PT. Matahari Department Store Mega Mall Manado. Productivity, [S. l.], v. 2, n. 1, p. 6–10, 2021. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/32053. Acesso em: 21 mar. 2026.