TAMPANGUMA, Indri K.; KALANGI, Johny A. F.; WALANGITAN, Olivia F. C. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Rumah Es Miangas Bahu Kota Manado. Productivity, [S. l.], v. 3, n. 1, p. 7–12, 2022. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/37955. Acesso em: 5 feb. 2026.