KAENGKE, B. L.; TUMBEL, T. M.; WALANGITAN, O. F. C. Pengaruh Bukti Fisik, Kehandalan, Daya Tanggap, Jaminan, dan Empati terhadap Kepuasan Nasabah PT. Bank Rakyat Indonesia (BRI) Unit Tateli. Productivity, [S. l.], v. 3, n. 3, p. 271–278, 2022. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/40741. Acesso em: 30 jun. 2024.