ABRAM, Trilia Bella B.; TUMBEL, Tinneke M.; MANGINDAAN, Joanne V. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Cafe Kapal Bitung. Productivity, [S. l.], v. 4, n. 1, p. 1–5, 2023. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/45838. Acesso em: 21 mar. 2026.