BETANIA, Mutiara Theadora; TAMENGKEL, Lucky F.; ROGAHANG, Joula J. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada Bank BRI Unit Tumpaan. Productivity, [S. l.], v. 4, n. 3, p. 415–420, 2023. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/48016. Acesso em: 22 mar. 2026.