MAMESAH, P. R. E. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Hotel Lucky Inn Manado. Productivity, [S. l.], v. 1, n. 1, p. 46–52, 2020. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/27448. Acesso em: 18 may. 2024.