RUNDENGAN, E.; TAMPI, J. R. E.; WALANGITAN, O. F. Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada PT. Bank Rakyat Indonesia Unit Tomohon Selatan. Productivity, [S. l.], v. 1, n. 2, p. 107–114, 2020. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/28981. Acesso em: 17 apr. 2024.