KAMBEY, A.; TAMPI, J. R. E.; WALANGITAN, O. F. C. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah PT. Bank Tabungan Negara (Persero) Tbk, Kantor Cabang Manado. Productivity, [S. l.], v. 1, n. 2, p. 147–153, 2020. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/29134. Acesso em: 6 may. 2024.