PITOI, C. D.; TAMPI, J. R. E.; PUNUINDOONG, A. Y. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Hotel Best Western The Lagoon Manado. Productivity, [S. l.], v. 2, n. 1, p. 1–5, 2021. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/32048. Acesso em: 3 may. 2024.