UNDAP, S. C. E.; KALANGI, J. A. F.; WALANGITAN, O. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen PT. Matahari Department Store Mega Mall Manado. Productivity, [S. l.], v. 2, n. 1, p. 6–10, 2021. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/32053. Acesso em: 6 may. 2024.