SUMUAL, Y. M.; KALANGI, J. A. F.; MUKUAN, D. D. S. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan PT Otomoto Mantos. Productivity, [S. l.], v. 2, n. 1, p. 73–78, 2021. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/32912. Acesso em: 21 feb. 2024.