TINAMBERAN, I.; TAMPI, J. R. E.; MUKUAN, D. D. S. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Hotel Grand Puri Manado. Productivity, [S. l.], v. 2, n. 2, p. 108–113, 2021. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/33533. Acesso em: 23 may. 2024.