“Pengaruh Bukti Fisik, Kehandalan, Daya Tanggap, Jaminan, dan Empati terhadap Kepuasan Nasabah PT. Bank Rakyat Indonesia (BRI) Unit Tateli”, Product., vol. 3, no. 3, pp. 271–278, Apr. 2022, Accessed: Aug. 05, 2026. [Online]. Available: https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/40741