“Pengaruh Bukti Fisik, Kehandalan, Daya Tanggap, Jaminan, Dan Empati Terhadap Kepuasan Nasabah PT. Bank Rakyat Indonesia (BRI) Unit Tateli”. Productivity, vol. 3, no. 3, Apr. 2022, pp. 271-8, https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/40741.