Kaat, Injilia Rani, Johny A. F. Kalangi, and Olivia F. C Walangitan. “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Program Kreasi Pada PT. Pegadaian (PERSERO) UPC Malalayang Dua”. Productivity 4, no. 5 (July 26, 2023): 650–657. Accessed July 17, 2024. https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/50074.