PENGARUH REFORMASI ADMINISTRASI TERHADAP KUALITAS PELAYANAN PUBLIK DALAM PEMERINTAH KECAMATAN KAWANGKOAN KABUPATEN MINAHASA

Abstract

Abstract
Regional autonomy policy encourages Structural, Functional, and cultural changes of the hearts of the
Regional Government Administration is expected to improve the capability and effectiveness of Local
Government Bureaucracy hearts provide Quality Public Service as expected by the community. Based on
Background Issues The purpose of knowing the factors that influence administrative reform on the quality of
public services
This research is a survey research and data technique that is descriptive statistical analysis. For informants in
this study is a community of users of purposive services (deliberately) as many as 55 people. Technique of
writing data through Questionnaire, Interview and Observation.
The results of research that is accelerating development in Kawangkoan sub-District Office has not. It
illustrates the attention to the implementation of the Administrative Reformation should be improved. The
results of the analysis are important. That is, public services can be effectively and efficiently can be realized.
Administrative Reform is executed appropriately.
Keywords: Administrative Reform, Public Service