KINERJA TENAGA MEDIS DALAM MELAYANI PASIEN RUANG KELAS III RUMAH SAKIT BUDI SETIA LANGOWAN KABUPATEN MINAHASA

Abstract

The performance of the medical personnel is result of the work of everyone who devote ourselves in the
healthcare field and have the knowledge and or skills trough educations in the field of the health of a
certain type that requires the authority to perform health efforts. One the of the many health facilities
are used by the community and has a very important role in providing health services. Is the Hospital
the purpose of this study to the performance of medical personnel in serving patients in class III
Hospital Budi setia Langowan research using qualitative methods this study uses the theory of
indicator dimensional performance of Lupiyoady Them is the physical evidence of reliability,
Responsiveness, Assurance and empathy. This research using observation techniques of interview,
observation and document capture. Be able to explain the research problem. The results of this study
concluded that the performance of medical personnel in serving patients in class III Hospital Budi
Setia langowan can be conclude through physical evidence, reliability, responsiveness assurance and
empthy make health services for patients in class III Hospital Budi Setia Langowan.
Keyword : The performance of the medical personnel