ANALYZING JOB DESIGN IN BANK INDONESIA NORTH SULAWESI USING IMPORTANCE AND PERFORMANCE ANALYSIS

Abstract

Abstract: Bank Indonesia in North Sulawesi has complex task and influential to the development of provincial and national economy. In order to keep employee loyal with their best performance, the institute should pay attention on employee satisfaction. Job design is one of the most strategies that used to increasing employee satisfaction. The objective of this research is to analyze the Importance and Performance Analysis of Job Design in Bank Indonesia North Sulawesi. The research type is quantitative descriptive method, using Importance and Performance Analysis tool and used saturation sampling method. There are 53 employees participated in this research. The result of this research, shows: Skill variety is located in quadrant I “concentrate here” (high importance for employee but running low performance), task significance, feedback and task identity are located in quadrant II “keep up the good work” (high importance-high performance), and autonomy is located in quadrant III “low priority” (not important for employee-low performance of institute). There is no indicator of job design that located in quadrant IV (low importance-high performance). Regarding on the result, the institute should give more attention of skill variety and need to be improved with top priority, because the indicator is importance for employee.

Keywords: job design, importance and performance analysis