ANALISIS PERBANDINGAN TINGKAT KEPUASAN PASIEN JKN TERHADAP PELAYANAN KEFARMASIAN DI PUSKESMAS KECAMATAN LANGOWAN
Abstract
ABSTRACT
Service quality is closely related to patient satisfaction and is an important indicator for pharmaceutical services. Good quality service will give satisfaction to patients so that it affects patients to return to the Public health center The purpose of this study was to determine the comparison of the satisfaction levels of outpatient JKN participants with pharmaceutical services at the Langowan District Health Center. The results showed that the overall average value of patient satisfaction at the Tumaratas Health Center was (-0.49) while at the Walantakan Health Center it was (-0.62) with the difference between the two health centers of (-0.13), so it can be concluded that Patient satisfaction level is more satisfying at Public health center Tumaratas compared to Public health center Walantakan Keywords : Public health center, National health insurance, satisfaction level
ABSTRAK
Kualitas pelayanan sangat erat kaitannya dengan kepuasan pasien dan merupakan indikator penting bagi pelayanan kefarmasian. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke puskesmas. Tujuan dari penelitian ini untuk mengetahui perbandingan Tingkat Kepuasan pasien peserta JKN rawat jalan terhadap pelayanan kefarmasian di Puskesmas Kecamatan Langowan. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 265 dan 226 responden. Hasil penelitian diperoleh rata-rata secara keseluruhan nilai kepuasan pasien di Puskesmas Tumaratas didapatkan sebesar (-0,49) sedangkan di Puskesmas Walantakan sebesar (-0,62) dengan selisih antara kedua puskesmas sebesar (-0,13), sehingga dapat disimpulkan bahwa tingkat kepuasan pasien lebih memuaskan pada Puskesmas Tumaratas di bandingkan pada Puskesmas Walantakan.
Kata kunci : Puskesmas, JKN, Tingkat Kepuasan
Keywords
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PDFDOI: https://doi.org/10.35799/pha.9.2020.31371
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