FAKTOR-FAKTOR PENENTU KUALITAS PELAYANAN KESEHATAN –STUDI DI PUSKESMAS KECAMATAN TALAWAAN KABUPATEN MINAHASA UTARA

Abstract

abstract: the clinic is an organization which organizes functional health effort that is comprehensive,
integrated, equitable, acceptable and affordable by the community, with the active participation of the
community and using the results of the development of science and appropriate technology, with a cost that
can be borne by the Government and the community.
This research is intended to provide a quantitative picture clearly about the problems examined
interpret and explain the data systematically. The population in this research is a society which is at workarea
clinics Talawaan ever sought to seek as much as 200 patients per month, for a year in terms of about
800 patients and samples in this study amounted to 89 people respondents.
Based on the results of the research showed that the factors that affect the quality of health services clinics in
North Minahasa Regency Talawaan consists of six factors in accordance with the results of the sixth data
processing those factors that affect the Health Ministry Talawaan well
Keywords: quality of service, health