PERSEPSI MASYARAKAT TENTANG KUALITAS PELAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH KOTA KOTAMOBAGU PROVINSI SULAWESI UTARA

Abstract

Liquid health services every effort held alone or together in an organization
to maintain and promote health, prevent and cure disease and restore the health of
individuals, families, groups or communities. Looked at that hospital patients
should be more capable in providing health services in the quest of healing and
restoration of quality, fast on the outside top of the complaints as well as the
provision of health services.
This research uses qualitative research methods, descriptive, the number of
informants will be interviewed in this study amounted to 8 (eight) the
informant; 1 person head of sub-division of The HOSPITALS of the
city of Kotamobagu, 1 Staff Officer, 6 people of the community
who are receiving services (patient). Data collection techniques are in use;
interview techniques, techniques of observation, and data collection techniques,
with documents. The data analysis techniques in use; reduction of data,
data presentation, and conclusion / verification of withdrawal.
Keywords: Public Perception, Quality of Service