FUNGSI MONITORING KEPALA DINAS PADA PENERAPAN STANDAR PELAYANAN MINIMAL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MINAHASA UTARA

Abstract

Abstract : A service standards needs to be monitored in its implementation, and the monitoring
function can find quickly, so that a mechanism for resolving and setting up a mechanism for prevention
can be developed. Study aims to explain the monitoring function of the head department on the aplication
of minimum service standards in the department population and civil registration in north minahasa. Based
on the results and discussion of this research concluded, has not done well seen in the four functions
monitoring is compliance, auditing, accounting, and explanation. Needed public awareness for orderly
population administration and leadership must be more active in monitoring the course of service and the
seriousness of the goverment to create a strategy.
This research uses qualitative research methods, descriptive. informant research by as much as 10
(ten) informant: 1 person head of Department, 1 Secretary, 1 head of the sub. the General section and the
staffing, 5 civil State apparatus, 2 people community. data collection techniques used i.e., interview
techniques, techniques of observation/observation, and technical documentation. data analysis techniques
used, namely the reduction of data, data presentation, and conclusion.
Key words : Monitoring Function, Minimum Service Standards