PENGARUH BUDAYA BIROKRASI TERHADAP EFEKTIVITAS PELAYANAN APARATUR BADAN KESATUAN BANGSA POLITIK DAN PERLINDUNGAN MASYARAKAT

Abstract

This research describes two variables, namely bureaucratic culture and effectiveness of service apparatus. The purpose of
this study is to determine the influence of bureaucratic culture on the effectiveness of apparatus services. Bureaucratic
cultural variables were tested using 6 indicators. Variables of service effectiveness of apparatus were tested using 3
dimension. This research was conducted in the office of National Unity and Political Protection Agency of Manado City.
The research method used is quantitative, with data collection techniques distributing questionnaires to respondents. The
sample of this research is 41 employees of National Unity and Community Protection Agency of Manado City. The data
analysis used is spearman rank correlation and simple linear regression using SPSS for ios. The result of spearman
correlation coefficient correlation between bureaucracy culture and effectiveness of service apparatus is +0,467. Which
mean indicates a significant correlation. While the "+" sign indicates that the direction of the positive relationship. From
the results of simple regression calculation can be obtained significance value of bureaucratic cultural variables is of 0.001
smaller than 0.05 then bureaucratic culture has a significant effect on the effectiveness of apparatus services. It can be
concluded that bureaucratic culture variable with effectiveness variable of apparatus service shows that bureaucratic
culture variable has significant correlation and direction of positive or unidirectional relationship. The result of the analysis
also shows that bureaucratic culture variable has significant influence on the effectiveness variable of apparatus service,
so it can be concluded that bureaucratic culture has significant influence on the effectiveness of apparatus service at Badan
Persatuan Bangsa Politik and Perlindungan Masyarakat in Manado City.
Keywords: Bureaucratic Culture, Effectiveness of Apparatus Services.