PERANAN APARATUR PEMERINTAHDALAM PELAYANAN PUBLIK DI PUSKESMAS BAHU KOTA MANADO

Abstract

Abstract: The purpose of this research is to know the role of government apparatus in public service at Puskesmas Bahu
Manado City. This type of research uses descriptive qualitative analysis technique, that is to know the relationship
between government apparatus variable in Puskesmas Bahu Manado City with the quality of public service. This
research is kuanlitatif because it uses data that require calculation and use kuanlitatif analysis to give description about
data that have been obtained so that more clearly understood. In this research there are variable x, that is professionalism
service officer Puskesmas Bahu. Level accuracy of data and information obtained, the authors assigned the respondents
by purposive as many as 30 patients or families of patients who seek treatment at the Puskesmas Bahu Manado City.
Referring to the findings in this study, it is necessary to put forward some suggestions as follows: To optimize the
performance of health services related to the implementation of the dimensions of public service quality, it is
recommended that the management of puskesmas, especially Manado City Health Office encourage efforts to improve
and improve service performance health through quality improvement and number of health workers, medical equipment
and other supporting facilities.
Keywords: Public role and service