KINERJA OMBUDSMAN RI PERWAKILAN PROVINSI SULAWESI UTARA PADA PENYELESAIAN LAPORAN MASYARAKAT

Abstract

This study aims to analyze the performance of Ombudsman Republic of Indonesia representative of North
Sulawesi Province in the completion of public reports. The authors use the theory of Agus Dwiyanto about
measuring organizational performance based on 3 of the 5 indicators, namely productivity,
responsiveness, and responsibility. This study used a descriptive with a qualitative approach. Primary data
from this study came from interviews, and the secondary data is document tracking. Data collection
techniques are interviews, observation, and documentation. Data analysis techniques use data reduction,
data presentation, conclusion and verification. The technique of checking the validity of data using
triangulation. The result of this study showed that the performance of Ombudsman Republic of Indonesia
representative of North Sulawesi Province from the productivity indicator has been running optimally
seen from the achievement of the target of completion of the public report even though not supported by
adecuate resource. Performance from the responsiveness indicator in terms of increasing public
participation by forming networks called “Kawanua Ombudsman†has not gone well, while in responding
to public reports it has been going well. Performance from the responsibility indicator has been running
optimally by following step by step in according to the existing rules.
Keywords : Organizational Performance, Ombudsman