PENGARUH TRANSPARANSI KERJA TERHADAP KUALITAS PELAYANAN KESEHATAN DI RSUD MIMIKA

Abstract

Transparency is openness regarding information relating to organizations that are
easily available and can be accessed by stakeholders. Transparency has succeeded in creating a
horizontal accountability between local governments that are clean, effective, efficient,
accountable and responsive to the aspirations and interests of the community. Transparency
which is meant in this research is the openness of access for the community in obtaining health
services in the Mimika Regional Hospital. The problem to be answered in this study is about work
transparency which influences the quality of health services in the Mimika Regional Hospital.
This study uses Quantitative Research Methods. Has two variables, namely Variable (X) Work
Transparency and Variables (Y) Quality of Health Services. Transparency variables are measured
from several dimensions, namely informative (informative) dimensions and disclosure dimensions
(disclosure). Health Service Quality Variables have 5 (five) dimensions namely reliability,
assurance, tangible, empathy, and responsiveness. Both of these variables are measured through
adjusted dimensions and indicators. The results showed that work transparency had a positive and
significant effect on the quality of health services in the Mimika Regional Hospital. Thus it can
be said that with good transparency it can improve the quality of health services, especially in the
Mimika Regional Hospital. Based on the results of the study, it is expected that the Mimika
Regional Hospital will stick to the principle of work transparency so that it can improve the quality
of health services in the Mimika Regional Hospital.
Key Words : Influence, Transparency, Work, Quality of Health Services