KEMAMPUAN KERJA APARAT PEMERINTAH DALAM PELAYANAN KEPADA MASYARAKAT DI KANTOR CAMAT TAHUNA BARAT KABUPATEN KEPULAUAN SANGIHE

Abstract

This study aims to explain the extent of the work ability of government officials in service
to the community in the West Tahuna District Office in Sangihe Regency. This study uses qualitative
research, with primary and secondary data sources, then the data obtained by interview,
documentation and observation. The collected data is then analyzed through data reduction and data
presentation then conclusions and verification are carried out so that they can provide answers to
the research problem. The results of this study indicate that the ability of the apparatus to provide
services to the community in the West Tahuna District of the Sangihe Islands Regency is evident
from intellectual abilities and physical abilities. 1. The intellectual ability of the apparatus to provide
services to the community is seen from their educational background, understanding of the rules,
previous positions and support from leaders and colleagues. 2. The physical ability of the apparatus
in providing services to the community is good because it is supported by the age factor of relatively
young employees, the ability to take advantage of new technological work facilities as well as the
existence of a good working relationship with the leadership and coworkers. And in order to improve
the ability of officials in providing services to the community in the District of West Tahuna, Sangihe
Regency, it is necessary to create an employee capacity development program in accordance with
the existing work. And the nature and character as an apparatus that is responsive and cares for the
needs of the community must be owned by every state civil apparatus.