DAMPAK KEBIJAKAN PELAYANAN TERPADU SATU PINTU ON MALL DI KOTA MANADO

Abstract

The purpose of this study is to find out and describe how the impact of integrated one-stop service on malls in the
city of Manado. The research method used in this research is descriptive research method with a qualitative
approach. Data collection in this study was carried out through interviews, observations and document collection.
While the data analysis techniques that researchers use are qualitative with Miles and Huberman's descriptive
approach. Based on the results of the study, it can be concluded that the One Stop On Mall Integrated Service
Policy is an innovation and program that has a positive impact on the community in terms of licensing file
management from file entry to the stage of extraction/physical licensing, supported by satisfying and comfortable
facilities. the community and the online system that was put in place made the community satisfied with the
policies issued by the Office of Investment and Integrated Services of the One Stop City of Manado. But in
addition to the positive impacts on the community there are also adverse impacts on the permit applicant
community, the lack of socialization of this public service center makes the community ignorance and causes
integrated one stop service on the mall to be quiet from the permit applicant, and the problem of coordination
between integrated onestop service Mantos and Integrated Services Policy in Manado City Tikala makes the
community who administer licenses at the center on mall services must take results / physical at the head office.
The Impact of One Stop On Mall Integrated Services Policy makes the community and several related parties feel
benefited from this policy, for example the Mantos and local governments, the potential for more open economic
development, then the flow of investment into the developer. In addition to receiving Local Revenue in this case
the local government (local government) through taxes for the region and a large amount of money for the local
government. In terms of speeding up and simplifying the administration of public service center licenses, this is
the right thing to be realized by the Integrated Services Policy in Manado City.
Keywords : Policy Impact, Integrated One Stop Service On Mall