KUALITAS PELAYANAN PUBLIK DI KANTOR DESA KEROIT KECAMATAN MOTOLING BARAT KABUPATEN MINAHASA SELATAN

Abstract

The pablik service process is an activity or series in order to meet the needs of the community in accordance
with statutory regulations, both administrative services and goods and services. Public services can be
carried out in accordance with the needs and existing environmental conditions. The creation of a good
service can be determined by the quality of the service itself because the community is very dependent on
the performance of the government. To realize good service, service providers must strive to fulfill the needs
of the community so that people feel satisfied with the performance of the government. The creation of good
service quality in the village can be determined by the service dimension, namely tangible services including
service appearance, comfort of the place, ease of service, discipline and use of service aids. Reliable service
includes the care of service providers, has service standards, and the expertise of service providers in using
tools. Responsive services include fast and precise service, and respond to complaints from the public.
Services that have guarantees include timeliness of service and guaranteed service costs. Service that is
empathetic includes public interests, not personal interests, and is non-discriminatory and with good
manners. In this study, the researcher used a qualitative approach where the researcher would describe the
quality of existing services and the researcher had analyzed the performance of the government in providing
services and the results showed that the services in Keroit Village were not yet fully good. The community
has directly assessed it through interviews given by researchers and shows that village officials still need
openness and general clarity so that the quality of services provided to the community can be accepted and
meet the needs of every member of the community. This shows that the work ethic of each person or group
Keywords: Work Ethic, Quality Of Publik Service