Kualitas Pelayanan Pembuatan Akta Kelahiran Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Manado

Authors

  • Johanis Adrian Himber Pegawai Negeri Sipil/Pemerintah Kota Manado
  • Elfie Mingkid Program Studi Pengelolaan Sumberdaya Pembangunan, Universitas Sam Ratulangi, Manado
  • Antonius Purwanto Program Studi Pengelolaan Sumberdaya Pembangunan, Universitas Sam Ratulangi, Manado

DOI:

https://doi.org/10.35791/agrsosek.v18i3.45042

Keywords:

birth certificate; service; public; government

Abstract

This study aims to identify, examine, and analyze the quality of services for making birth certificates at the Department of Population and Civil Registration of the City of Manado. The research was carried out in March 2022 at the Department of Population and Civil Registration of the City of Manado. The type of research used in this research is descriptive qualitative research, namely research or subject study with the main objective of describing or describing a situation or event. Data collection techniques in this study using observation techniques, interviews and documentation. The sources of information in this study were 6 informants who were selected non-randomly or not randomly using a purposive technique, namely determining the informants to be interviewed on research objects related to the problem or research focus. The data analysis technique used is data reduction, data presentation, data triangulation, drawing conclusions. The results of the research based on data analysis and findings in the field show the quality of service for making birth certificates at the Department of Population and Civil Registration of the City of Manado from the aspects of tangibles, reliability, responsiveness, assurance, empathy is still low and needs to be further improved.

Author Biographies

Johanis Adrian Himber, Pegawai Negeri Sipil/Pemerintah Kota Manado

Pegawai Negeri Sipil/Pemerintah Kota Manado

Elfie Mingkid, Program Studi Pengelolaan Sumberdaya Pembangunan, Universitas Sam Ratulangi, Manado

Staff Pengajar dan Peneliti pada Program Studi Pengelolaan Sumberdaya Pembangunan, Universitas Sam Ratulangi, Manado

Antonius Purwanto , Program Studi Pengelolaan Sumberdaya Pembangunan, Universitas Sam Ratulangi, Manado

Staff Pengajar dan Peneliti pada Program Studi Pengelolaan Sumberdaya Pembangunan, Universitas Sam Ratulangi, Manado

References

Moenir. 2017. Manajemen Pelayanan Umum di Indonesia. Jakarta: PT Bumi Aksara.

Parasuraman. 2014. Prinsip-Prinsip Total Quality Service Edisi Revisi. Yogyakarta: Andi Offset.

Puspawati. 2016. Reformasi Birokrasi Publik di Indonesia. Yogyakarta: Gadjah Mada University Press.

Sedarmayanti. 2013, Good Governance (Kemerintahan Yang Baik) Dalam Rangka Otonomi Daerah. Bandung. Mandar Maju.

Sugiyono. 2017. Metode Penelitian Kualitatif dan Kuantitatif R dan D. Alfabeta, Bandung.

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Published

2022-09-28

How to Cite

Himber, J. A., Mingkid, E., & Purwanto , A. (2022). Kualitas Pelayanan Pembuatan Akta Kelahiran Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Manado. AGRI-SOSIOEKONOMI, 18(3), 893 –. https://doi.org/10.35791/agrsosek.v18i3.45042

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Section

Articles