Kualitas Pelayanan Karyawan Indomaret Ranotana Weru Kecamatan Wanea Kota Manado

Authors

  • Alexander Christoffel Retor Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado
  • Oktavianus Porajouw Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado
  • Nordy Fritsgerald Lucky Waney Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado

DOI:

https://doi.org/10.35791/agrsosek.v19i3.51775

Keywords:

quality, service, employees

Abstract

This research aims to describe the service quality of Indomaret Ranotana Weru employees, Wanea District, Manado City. This research was conducted for 3 months starting from April to June 2023. The method used in this research was a survey method by taking primary and secondary data. The sampling method in this research was the accidental sampling method. This research was analyzed descriptively and presented in table form. Based on the research results, it shows that the service quality of Indomaret Ranotana Weru employees, Wanea District, Manado City received service quality assessment results in the high category with a percentage of 59.44%. Of the 6 indicators of service quality, 4 indicators were in the high category, namely speed of service, appearance, products and public facilities, and 2 indicators were in the medium category, namely responsiveness and attitude.

Author Biographies

Alexander Christoffel Retor, Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado

Final-year students at the Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado

Oktavianus Porajouw, Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado

Researcher, Lecturer at Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado

Nordy Fritsgerald Lucky Waney, Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado

Researcher, Lecturer at Agribusiness Study Program, Department of Social Economics, Faculty of Agriculture, Sam Ratulangi University, Manado

References

Febriana, F., & M.B.A. Sri Padmantyo. 2017. Pengaruh Kompensasi Terhadap Kinerja Karyawan dengan Motivasi sebagai Variabel Perantara (Doctoral dissertation, Universitas Muhammadiyah Surakarta).

Marbawi, N. 2016. Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Indomaret Kecamatan Meureubo Kabupaten Aceh Barat (Doctoral dissertation, Universitas Teuku Umar Meulaboh).

Pinardi, G.W. 2013. Pengaruh persepsi tata ruang kerja terhadap semangat kerja karyawan di Badan Narkotika Nasional Kota Malang (Doctoral dissertation, Universitas Islam Negeri Maulana Malik Ibrahim).

Setiawan, A., T. Djuhartono., & N. Sodik. 2022. Pengaruh Kualitas Pelayanan Karyawan Terhadap Kepuasan Pelanggan Di Gerai Indomaret kertamukti. Jurnal Arastirma, 2(1), 116-121.

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Published

2023-09-29

How to Cite

Retor, A. C., Porajouw, O., & Waney, N. F. L. (2023). Kualitas Pelayanan Karyawan Indomaret Ranotana Weru Kecamatan Wanea Kota Manado. AGRI-SOSIOEKONOMI, 19(3), 1585 –. https://doi.org/10.35791/agrsosek.v19i3.51775

Issue

Vol. 19 No. 3 (2023): Agri-Sosioekonomi

Section

Articles

License

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