ANALISIS KUALITAS LAYANAN TEKNOLOGI INFORMASI MENGGUNAKAN METODE SERVICE QUALITY DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 13, n. 2, p. 941–954, 2026. DOI: 10.35794/hcz5tz05. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/69837. Acesso em: 30 oct. 2026.