Strategi Manajemen Perubahan Dalam Transformasi Budaya Zero Waste di Lingkungan Kantor BPS Provinsi Sulawesi Utara: Pendekatan Interpretive Structural Modeling (ISM)

Abstract

Waste management in government office environments still faces various challenges, particularly the lack of integration of zero-waste principles into organizational culture. This study aims to analyze the initial state of waste management, formulate change management strategies for the zero-waste cultural transformation, and identify the factors facilitating or hindering its implementation at the Statistics Indonesia (BPS) office in North Sulawesi Province. The study employs a qualitative approach supported by the Interpretive Structural Modeling (ISM) method, utilizing interviews, observations, documentation, and expert judgment from seven experts. The results indicate that the success of the zero-waste cultural transformation depends on the alignment of leadership commitment, internal policies, the provision of supporting facilities, continuous education, and the involvement of all employees. ISM analysis identifies organizational policy, leadership, and educational programs as the primary driving factors shaping the strategic hierarchy toward a zero-waste culture. The implementation of these strategies is expected to foster pro-environmental behavior, reduce waste generation, strengthen green office governance, and embed the zero-waste culture as an integral part of the sustainable work culture within the BPS North Sulawesi Province office.