DOI:
https://doi.org/10.35797/jab.v12.i1.52-60Kata Kunci:
Abstrak
Referensi
Aryabuddhiphongs, V. and Khan, S.I. (2017), Transformational leadership and turnover intention: The mediating effects of trust and job performance on café employees in Thailand. Journal of human resources in hospitality and tourism, vol.16, no.2, pp.215-233.
Babin, B.J., and Boles, J.S., (1998), Employee behaviour in service environment: a model and test of potential differences between man and woman, Journal market, pp.77-91.
Bangun, W. (2012), Manajemen sumber daya manusia, Penerbit erlangga.
Buil, I., Martinez, E., and Matute, J. (2019), Transformational leadership and employee performance: the role of identification, engagement and proactive personality. International journal of hospitality management, vol.77, pp.64-75.
Chao, M.C., Jou, R.C., Liao, C.C., and Kuo, C.W., (2015), Workplace Stress, Job Satisfaction, Job Performance, and Turnover Intention of Health Care Workers in Rural Taiwan. Asia-Pacific Journal of Public Health, XX(X) 1–10.
Chen, T.J., and Wu, C.M. (2017) "Improving the turnover intention of tourist hotel employees: Transformational leadership, leader-member exchange, and psychological contract breach", International Journal of Contemporary Hospitality Management, Vol. 29 Issue: 7, pp.1914-1936.
Chiu, W., Won, D., and Bae, J.S., (2019), Internal marketing, organizational commitment, and job performance in sport and leisure services. Sport, Business and Management: An International Journal, Vol. 10 No. 2, pp. 105-123.
Cho, S., & Barak, M.E.M., (2008), Understanding of Diversity and Inclusion in a Perceived Homogeneous Culture: A Study of Organizational Commitment and Job Performance Among Korean Employees. Administration in Social Work, 32:4, 100-126.
Chong, V., & Law, M.B.C., (2016),"The effect of a budget-based incentive compensation scheme on job performance: The mediating role of trust-in-supervisor and organisational commitment". Journal of Accounting & Organizational Change, Vol. 12 Iss 4.
Ghozali, I. (2009), Aplikasi Analisis Multivariate dengan SPSS. UNDIP.
Kanwar, Y.P.S., Singh, A.K., and Kodwani, A.D., (2012). A Study of Job Satisfaction, Organizational Commitment and Turnover Intent among the IT and ITES Sector Employees. Vision, 16(1) 27–35.
Khasawneh, S., Omari, A., and Abu-Tineh, A.M. (2012), The Relationship between Transformational Leadership and Organizational Commitment: The Case for Vocational Teachers in Jordan. Educational Management Administration & Leadership, 40(4), pp.494–508.
Kim, W.G., Leong, J.K., and Lee, Y.K. (2005), Effect of service orientation on jobsatisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. Hospitality Management, 24, pp.171–193.
Lee, E. Y., Lee, S. B., & Jeon, Y. J. J. (2017). Factors influencing the behavioral intention to use food delivery apps. Social Behavior and Personality, 45(9), 1461–1474.
Lim, E. and Boger, E. (2005), Management requires leadership. Consortium journal of hospitality and tourism, vol.9, no.1, pp.59-66.
Lin, C.-P., Tsai, Y.-H. and Mahatma, F. (2017), "Understanding turnover intention in cross-country business management", Personnel Review, Vol. 46 No. 8, pp. 1717-1737.
Manoppo, V.P, (2020), Transformational leadership as a factor that decreases turnover intention: a mediation of work stress and organizational citizenship behavior. The TQM journal, vol. 32, no.6. pp. 1395-1412.
Meyer, J. P., & Allen, N. J. (1991) “A three-component conceptualization of organizational commitment.†Human resource management review 1(1): 61-89.
Memon, M. A., Salleh, R., Mirza, M. Z., Cheah, J. H., Ting, H., & Ahmad, M. S. (2020). Performance appraisal satisfaction and turnover intention: The mediating role of work engagement. Management Decision, 58(6), 1053–1066.
Mohamed, L.M. (2016), Assessing the effects of transformational leadership: A study on Egyptian hotel employees. Journal Hospitality and tourism management, vol. 27, pp.49-59.
Raja, A., and Palanichamy, P. (2011), Leadership Styles and its Impact on Organizational Commitment. Asia Pacific Business Review, Vol.7 (3), pp. 167-175.
Robinson, R.N.S., Kralj, A., Solnet, D.J., Goh, E, & Callan, V. (2014), Thingking job embeddedness not turnover: towards a better understanding frontline hotel worker retention. International journal of hospitality management, Vol.36, pp.101-109.
Robbins, S.P., and Judge, T.A., (2015), Organizational behaviour 16th ed. Pearson ed, NJ.
Rumawas, W. (2021), Talent Management Practices on Employee Turnover Intention. Jurnal Manajemen Teori dan terapan, Vol. 14, No. 3, pp. 248-263.
Rumawas, W. (2021), Employee organizational commitment and Its Effect on Turnover Intention Behaviour in Multi-Fanace Industry. Asia-Pacific Management and Business Application, Vol.10, No.2.
Tamengkel, L. dan Rumawas, W. (2021), Kepemimpinan, Kepuasan Kerja, Komitmen Organisasional dan Keinginan Keluar Karyawan. Jurnal Administrasi Bisnis, Vol. 11, No. 1.
Wang, G., Oh, I.S., Courtright, S.H., and Amy E. Colbert, A.E., (2011), Transformational Leadership and Performance Across Criteria and Levels: A Meta-Analytic Review of 25 Years of Research. Group & Organization Management, 36(2) 223–270.
Wells, J.E., and Peachey, J.W. (2011),"Turnover intentions: Do leadership behaviors and satisfaction with the leader matter? ". Team Performance Management, Vol. 17, No. 1/2 pp. 23 – 40.
Wong, Y.T., Wong, Y.W., and Wong, C.S., (2015),"An integrative model of turnover intention", Journal of Chinese Human Resource Management, Vol. 6 Iss 1 pp. 71 – 90.
Yang, J.T. (2008) Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry, The Service Industries Journal, 28:4, 429-443.
Yang, J.T., Wan, C.S., and Fu, Y.J. (2012). Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan. International Journal of Hospitality Management, 31, 837–848.
Zimmerman, R.D., and Darnold, T.C. (2007), The impact of job performance on employee turnover intention and voluntary turnover process, a meta analisys and path model, Personnel review, vol. 38, no.2. pp.142-158.