KINERJA DINAS PENDIDIKAN PEMUDA DAN OLAHRAGA DALAM PEMBERANTASAN BUTA AKSARA DI KABUPATEN MINAHASA SELATAN PROVINSI SULAWESI UTARA

Abstract

The purpose of this study was to determine the extent of Performance Department of Education Youth and
Sports in the eradication of illiteracy in the South Minahasa district. In this study, the authors use the theory of the
performance of public organizations of Agus Dwiyanto, where the indicator of productivity, quality of service,
responsiveness, responsibility and accountability on the performance Dikpora in the eradication of illiteracy in the
South Minahasa district. Productivity of employees in carrying out the task of public service within the meaning of
serving the eradication of illiteracy are not yet optimal. Quality of service is not their complaint or a suggestion box
facility if people are not satisfied with the services provided. Because customer satisfaction is the extent to which the
notion of performance of products or services meet the expectations of society. Responsiveness is lacking so that the
responsiveness Dikpora in accommodating and following up aspirations of the community, especially in combating
illiteracy. Responsibility performance is no longer entering literacy programs into the annual performance plan
Dikpora South Minahasa district, because the organization would achieve the stated goals when performance is in
accordance with the predetermined plan that is from the beginning of the work. While the accountability of the
Department of Education, Youth and Sports in the eradication of illiteracy is a form of accountability for service
providers literacy to all parties who have the right and authority to hold accountable those either directly or
indirectly.
This study uses qualitative research methods and retrieve information through interviews with eight
informants and assisted with interview guides available. It was concluded that the South Minahasa District Dikpora
performance in the eradication of illiteracy has not run optimally.
Keywords: organizational performance, the eradication of illiteracy