PENGARUH IKLAN DI MEDIA SOSIAL INSTAGRAM TERHADAP MINAT BELI MASYARAKAT PADA E-COMMERCE
DOI:
https://doi.org/10.35794/jmbi.v8i1.33853Abstract
ÂAbstract: In line with the development of Instagram usage as social media, many companies advertise their offerings through Instagram to build consumers’ purchase intention through e-commerce. This research aims to explore and identify the factors on Instagram ads that significantly influence purchase intention on e-commerce. Mixed-methods are conducted through interviews, focus group discussion, literature review, and survey. The findings show that promotion, image, and information on Instagram significantly influence purchase intention through e-commerce. The e-commerce companies could benefit from the research findings to optimize their marketing communicationand increase the e-commerce transaction.   Â
Abstrak: Dengan semakin berkembangnya penggunaan Instagram sebagai media sosial, maka banyak perusahaan yang memasang iklan pada Instagram untuk membangun keinginan membeli konsumen. Penelitian ini bertujuan menggali faktor-faktor pada iklan di Instagram yang mempengaruhi minat membeli melalui e-commerce. Pendekatan mixed-methods dilakukan melalui wawancara, focus group discussion, tinjauan pustaka, dan survey. Hasil penelitian ini menunjukkan pengaruh faktor promosi, gambar dan informasi pada iklan di Instagram terhadap intensi pembelian melalui e-commerce. Perusahaan e-commerce dapat meningkatkan transaksi e-commerce dengan mengoptimalkan faktor-faktor tersebut dalam strategi komunikasi pemasarannya
Keywords: Instagram, e-commerce, promotion, image, information Â
Â
Kata Kunci: Instagram, e-commerce, promosi, gambar, informasi
References
Aji, P., Nadhila, V., & Sanny, L. (2020). Effect of social media marketing on Instagram towards purchase intention: Evidence from Indonesia’s ready-to-drink tea industry. International Journal of Data and Network Science, 4(2), 91-104. doi: 10.5267/j.ijdns.2020.3.002
Amornpashara, N., Rompho, N., & Phadoongsitthi, M. (2015). A study of the relationship between using Instagram and purchase intention. Journal for Global Business Advancement, 8(3), 354-370.
Astuti, B., & Putri, A. P. (2018). Analysis on the effect of Instagram use on consumer purchase intensity. Review of Integrative Business and Economics Research, 7, 24-38.
Chiu, Y. L., Chen, L. J., Du, J., & Hsu, Y. T. (2018). Studying the relationship between the perceived value of daring group-buying websites and customer loyalty: the moderating role of referral rewards. Journal of Business & Industrial Marketing, 33(5), 665–679. doi: 10.1108/JBIM-03-2017-0083
Copeland, L. R., & Zhao, L. (2020). Instagram and theory of reasoned action: US consumers influence of peers daring and purchase intention. International Journal of Fashion Design, Technology and Education, 13(3), 265-279. doi: 10.1080/17543266.2020. 1783374
ErdoÄŸmuÅŸ, Ä°. E., & Tatar, Åž. B. (2015). Drivers of social commerce through brand engagement. Procedia-Social and Behavioral Sciences, 207, 189-195. doi: 10.1016/ j.sbspro.2015.10.087
Evans, N. J., Phua, J., Lim, J., & Jun, H. (2017). Disclosing Instagram influencer advertising: The effects of disclosure language on advertising recognition, attitudes, and behavioral intent. Journal of Interactive Advertising, 17(2), 138-149. doi: 10.1080/15252019.2017. 1366885
Gunawan, D. D., & Huarng, K. H. (2015). Viral effects of social network and media on consumers’ purchase intention. Journal of Business Research, 68(11), 2237-2241. doi: /10.1016/j.jbusres.2015.06.004
Klabi, F. (2020). Self-image congruity affecting perceived quality and the moderation of brand experience: The case of local and international brands in the Kingdom of Saudi Arabia. Journal of Global Marketing, 33(2), 69-83. doi: 10.1080/08911762.2019. 1614242
Konstantopoulou, A., Rizomyliotis, I., Konstantoulaki, K., & Badahdah, R. (2019). Improving SMEs’ competitiveness with the use of Instagram influencer advertising and eWOM. International Journal of Organizational Analysis, 27(2), 308-321. doi: 10.1108/IJOA-04-2018-1406
Kotler, P. & Keller, K.L. (2016). Marketing Management (15th ed). New Jersey: Pearson Education.
Kudeshia, C., & Kumar, A. (2017). Social eWOM: does it affect the brand attitude and purchase intention of brands? Management Research Review, 40(3), 310-330. doi: 10.1108/MRR-07-2015-0161
Mojambo, G. A., Tulung, J. E., & Saerang, R. T. (2020). The Influence of Top Management Team (TMT) Characteristics Toward Indonesian Banks Financial Performance During The Digital Era (2014-2018). JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., 7(1).
Lee, E., Lee, J. A., Moon, J. H., & Sung, Y. (2015). Pictures speak louder than words: Motivations for using Instagram. Cyberpsychology, Behavior, and Social Networking, 18(9), 552-556. doi: 10.1089/cyber.2015.0157
Lee, S. H., & Workman, J. E. (2021). Trendsetting and gender matter: Brand loyalty, perceived quality, and word-of-mouth. Journal of Global Fashion Marketing, 12(1), 16-31. doi: 10.1080/20932685.2020.1835523
Loureiro, S. M. C., & Sarmento, E. M. (2018). The role of word-of-mouth and celebrity endorsement in daring consumer-brand relationship: the context of Instagram. The role of word-of-mouth and celebrity endorsement in daring consumer-brand relationship: the context of Instagram. Global Marketing Conference at Tokyo Proceedings, 1119-1129, https://doi.org/10.15444/GMC2018.09.05.05 1119-1129.
Rolland, S. E., & Parmentier, G. (2013). The benefit of social media: Bulletin board focus groups as a tool for co-creation. International Journal of Market Research, 55(6), 809-827. doi: 10.2501/IJMR-2013-068
Sokolova, K., & Kefi, H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services, 53, 101742.
Teo, L. X., Leng, H. K., & Phua, Y. X. P. (2019). Marketing on Instagram: Social influence and image quality on perception of quality and purchase intention. International Journal of Sports Marketing and Sponsorship, 20(2), 321-332. doi: 10.1108/IJSMS-04-2018-0028
Valentini, C., Romenti, S., Murtarelli, G., & Pizzetti, M. (2018). Digital visual engagement: influencing purchase intentions on Instagram. Journal of Communication Management, 22(4), 362-381. doi: 10.1108/JCOM-01-2018-0005
Zhu, L., Li, H., Wang, F. K., He, W., & Tian, Z. (2020). How daring reviews affect purchase intention: a new model based on the stimulus-organism-response (SOR) framework. Aslib Journal of Information Management, 72(4), 463-488. doi: 10.1108/AJIM-11-2019-0308
Sumber elektronik
Bisnis.com. (2020). Mantap! Transaksi Ekonomi Digital Indonesia Diproyeksi Bisa Tembus Rp1.748 T di 2025. Diperoleh dari https://ekonomi.bisnis.com/read/20201215/9/ 1331244/mantap-transaksi-ekonomi-digital-indonesia-diproyeksi-bisa-tembus rp 1748-t-di-2025
Bisnis.com. (2020b). Efek Pandemi, Transaksi E-Commerce Bakal Melesat Jadi Rp337 Triliun 2021. Diperoleh dari https://ekonomi.bisnis.com/read/20201203/9/1325823/efek-pandemi-transaksi-e-commerce-bakal-melesat-jadi-rp337-triliun-2021
CNN Indonesia. (2021). Tokopedia Jadi e-Commerce dengan Kunjungan Tertinggi di RI. Diperoleh dari https://www.cnnindonesia.com/ekonomi/20210225192546-97-611036/ tokopedia-jadi-e-commerce-dengan-kunjungan-tertinggi-di-ri
Instagram. (2021). Bangun Bisnis Anda di Instagram. Diperoleh dari https://business. instagram.com/advertising?locale=id_ID
Kominfo. (2021). Pengguna Internet di Indonesia 63 Juta Orang. Diperoleh dari https://kominfo.go.id/index.php/content/detail/3415/Kominfo+%3A+Pengguna+Internet+di+Indonesia+63+Juta+Orang/0/berita_satker
Lidwina, A. (2019). Infografik: Indonesia Pasar Terbesar E-Commerce di Asia Tenggara.
Diperoleh dari https://katadata.co.id/ariayudhistira/infografik/5e9a503b449cd/ infografik-indonesia-pasar-terbesar-e-commerce-di-asia-tenggara.