ANTESEDENS DARI MISSED NURSING CARE
This study was conducted to determine the antecedents of missed nursing care with nurse practice environment, job satisfaction, job burnout, patient safety culture dan nurse teamwork. This research is a quantitative study with cross-sectional design. Purposive sampling was done with a total of 128 respondents. This study was analyzed using PLS-SEM. The results of this study are job satisfaction and patient safety culture have an inversely significance impact on missed nursing care. In contrast, there is no significant impact of nurse practice environment and nurse teamwork on missed nursing care. However, we did find that job satisfaction mediates the negative relationship between nurse practice environment and nurse teamwork and missed nursing care. Job burnout has the most impact to missed nursing
Aiken, L. H., Sermeus, W., Van Den Heede, K., Sloane, D. M., Busse, R., McKee, M., Bruyneel, L., Rafferty, A. M., Griffiths, P., Moreno-Casbas, M. T., Tishelman, C., Scott, A., Brzostek, T., Kinnunen, J., Schwendimann, R., Heinen, M., Zikos, D., Sjetne, I. S., Smith, H. L., & Kutney-Lee, A. (2012). Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. BMJ (Online), 344(7851), 1–14. https://doi.org/10.1136/bmj.e1717
Aiken, L. H., Sloane, D. M., Clarke, S., Poghosyan, L., Cho, E., You, L., Finlayson, M., Kanai-Pak, M., & Aungsuroch, Y. (2011). Importance of work environments on hospital outcomes in nine countries. International Journal for Quality in Health Care, 23(4), 357–364. https://doi.org/10.1093/intqhc/mzr022
Alas, R., Übius, U., Lorents, P., & Matsak, E. (2017). Corporate Social Responsibility In European And Asian Countries. Jurnal Manajemen Bisnis Dan Inovasi (JMBI) UNSRAT Vol. 4 No. 1
Ball, J. E., Griffiths, P., Rafferty, A. M., Lindqvist, R., Murrells, T., & Tishelman, C. (2016). A cross-sectional study of ‘care left undone’ on nursing shifts in hospitals. Journal of Advanced Nursing, 72(9), 2086–2097. https://doi.org/10.1111/jan.12976
Bartoníčková, D., Gurková, E., Kalánková, D., Mazalová, L., & Bečvářová, R. (2022). Missed nursing care and its association with the work environment of nurses working in pediatrics. Kontakt, 24(1), 3–11. https://doi.org/10.32725/kont.2021.053
Bragadóttir, H., Kalisch, B. J., & Tryggvadóttir, G. B. (2017). Correlates and predictors of missed nursing care in hospitals. Journal of Clinical Nursing, 26(11–12), 1524–1534. https://doi.org/10.1111/jocn.13449
Chaboyer, W., Harbeck, E., Lee, B. O., & Grealish, L. (2021). Missed nursing care: An overview of reviews. Kaohsiung Journal of Medical Sciences, 37(2), 82–91. https://doi.org/10.1002/kjm2.12308
Choi, J., Flynn, L., & Aiken, L. H. (2012). Nursing practice environment and registered nurses’job satisfaction in nursing homes. Gerontologist, 52(4), 484–492. https://doi.org/10.1093/geront/gnr101
Clark, R. R. S., & Lake, E. (2020). Burnout, job dissatisfaction and missed care among maternity nurses. Journal of Nursing Management, 28(8), 2001–2006. https://doi.org/10.1111/jonm.13037
da Silva, S. C., Morais, B. X., Munhoz, O. L., Ongaro, J. D., Urbanetto, J. de S., & Magnago, T. S. B. de S. (2021). Patient safety culture, missed nursing care and its reasons in obstetrics. Revista Latino-Americana de Enfermagem, 29. https://doi.org/10.1590/1518-8345.4855.3461
Du, H., Yang, Y., Wang, X., & Zang, Y. (2020). A cross‐sectional observational study of missed nursing care in hospitals in China. Journal of Nursing Management, 28(7), 1578–1588. https://doi.org/10.1111/jonm.13112
Dutra, C. K. dos R., & Guirardello, E. de B. (2021). Nurse work environment and its impact on reasons for missed care, safety climate, and job satisfaction: A cross-sectional study. Journal of Advanced Nursing, 77(5), 2398–2406. https://doi.org/10.1111/jan.14764
Faridah, I., Setyowati, S., Lestari, F., & Hariyati, R. T. S. (2021). The correlation between work environment and patient safety in a general hospital in Indonesia. Enfermeria Clinica, 31, S220–S224. https://doi.org/10.1016/j.enfcli.2020.12.026
Freudenberger, H. J. (1974). Staff Burn-Out. Journal of Social Issues, 30(1), 159–165. https://doi.org/https://doi.org/10.1111/j.1540-4560.1974.tb00706.x
Ghezeljeh, T. N., Gharasoflo, S., & Haghani, S. (2021). The relationship between missed nursing care and teamwork in emergency nurses: A predictive correlational study. Nursing Practice Today, 8(2), 103–112. https://doi.org/10.18502/npt.v8i2.5121
Gurková, E., Mikšová, Z., Labudíková, M., & Chocholková, D. (2021). Nurses’ Work Environment, Job Satisfaction, and Intention To Leave - a Cross-Sectional Study in Czech Hospitals. Central European Journal of Nursing and Midwifery, 12(4), 495–504. https://doi.org/10.15452/CEJNM.2021.12.0019
Hair, J. F., Hult, G., Ringle, C., & Sarstedt, T. (2021). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). SAGE Publications Inc.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hayward, R. A., Asch, S. M., Hogan, M. M., Hofer, T. P., & Kerr, E. A. (2005). Sins of omission: Getting too little medical care may be the greatest threat to patient safety. Journal of General Internal Medicine, 20(8), 686–691. https://doi.org/10.1111/j.1525-1497.2005.0152.x
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hessels, A. J., Paliwal, M., Weaver, S. H., Siddiqui, D., & Wurmser, T. A. (2019). Impact of Patient Safety Culture on Missed Nursing Care and Adverse Patient Events. Journal of Nursing Care Quality, 34(4), 287–294. https://doi.org/10.1097/NCQ.0000000000000378
Hinshaw, A. S., & Atwood, J. R. (1983). Nursing staff turnover, stress, and satisfaction: models, measures, and management. Annual Review of Nursing Research, 1, 133–153. https://doi.org/10.1891/0739-6618.104.22.168
Hoppock, R., & Spielger, S. (1938). Job Satisfaction. Occupations: The Vocational Guidance Journal, 16(7), 636–643. https://doi.org/10.1002/j.2164-5892.1938.tb00348.x
Jones, T. L., Hamilton, P., & Murry, N. (2015). Unfinished nursing care, missed care, and implicitly rationed care: State of the science review. International Journal of Nursing Studies, 52(6), 1121–1137. https://doi.org/10.1016/j.ijnurstu.2015.02.012
Kaiser, J. A., & Westers, J. B. (2018). Nursing teamwork in a health system: A multisite study. Journal of Nursing Management, 26(5), 555–562. https://doi.org/10.1111/jonm.12582
Kalisch, B. J. (2006). Missed Nursing Care: A Qualitative Study. Journal of Nursing Care Quality, 21(4), 314–315. https://doi.org/10.1097/00001786-200610000-00007
Kalisch, B. J., Landstrom, G. L., & Hinshaw, A. S. (2009). Missed nursing care: A concept analysis. Journal of Advanced Nursing, 65(7), 1509–1517. https://doi.org/10.1111/j.1365-2648.2009.05027.x
Kalisch, B. J., Lee, H., & Salas, E. (2010). The development and testing of the nursing teamwork survey. Nursing Research, 59(1), 42–50. https://doi.org/10.1097/NNR.0b013e3181c3bd42
Kalisch, B. J., & Williams, R. A. (2009). Development and Psychometric Testing of a Tool to Measure Missed Nursing Care. Journal of Nursing Administration, 39(5), 211.
Kim, K. J., Yoo, M. S., & Seo, E. J. (2018). Exploring the Influence of Nursing Work Environment and Patient Safety Culture on Missed Nursing Care in Korea. Asian Nursing Research, 12(2), 121–126. https://doi.org/10.1016/j.anr.2018.04.003
Krejcie, R., V.Morgan, & W., D. (1996). (1970) “Determining sample Size for Research Activities”, Educational and Psychological Measurement. International Journal of Employment Studies, 18(1), 89–123.
Kutney-Lee, A., Wu, E. S., Sloane, D. M., & Aiken, L. H. (2013). Changes in hospital nurse work environments and nurse job outcomes: An analysis of panel data. International Journal of Nursing Studies, 50(2), 195–201. https://doi.org/10.1016/j.ijnurstu.2012.07.014
Lake, E. T. (2002). Development of the practice environment scale of the nursing work index. Research in Nursing and Health, 25(3), 176–188. https://doi.org/10.1002/nur.10032
Lake, E. T., de Cordova, P. B., Barton, S., Singh, S., Agosto, P. D., Ely, B., Roberts, K. E., & Aiken, L. H. (2017). Missed Nursing Care in Pediatrics. Hospital Pediatrics, 7(7), 378–384. https://doi.org/10.1542/hpeds.2016-0141
Lake, E. T., Riman, K. A., & Sloane, D. M. (2020). Improved work environments and staffing lead to less missed nursing care: A panel study. Journal of Nursing Management, 28(8), 2157–2165. https://doi.org/10.1111/jonm.12970
Lake, E. T., Sanders, J., Duan, R., Riman, K. A., Schoenauer, K. M., & Chen, Y. (2019). A Meta-Analysis of the Associations Between the Nurse Work Environment in Hospitals and 4 Sets of Outcomes. Medical Care, 57(5), 353–361. https://doi.org/10.1097/MLR.0000000000001109
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309–336. https://doi.org/10.1016/0030-5073(69)90013-0
Lusiyana, A., Handiyani, H., & Pujasari, H. (2021). The Relationship Between Case Manager Competence and Nurse Burnout in Indonesia. KnE Life Sciences, 2021, 953–968. https://doi.org/10.18502/kls.v6i1.8772
Maslach, C. (1998). A multidimensional theory of burnout. Theories of Organizational Stress, August, 68–85.
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113. https://doi.org/10.1002/job.4030020205
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job Burnout. Annual Review of Psychology, 397–422.
Molina-Praena, J., Ramirez-Baena, L., Gómez-Urquiza, J. L., Cañadas, G. R., De la Fuente, E. I., & Cañadas-De la Fuente, G. A. (2018). Levels of burnout and risk factors in medical area nurses: A meta-analytic study. International Journal of Environmental Research and Public Health, 15(12). https://doi.org/10.3390/ijerph15122800
Mueller, C. W., & Mccloskey, J. C. (1990). Nurses’ Job Satisfaction: A Proposed Measure. Nursing Research, 39(2), 113???116. https://doi.org/10.1097/00006199-199003000-00014
Porotu'o, A., Kairupan, B., & Wahongan, G. (2021). Pengaruh Motivasi Kerja Dan Sikap Profesi Terhadap Kinerja Perawat Di Pelayanan Rawat Inap Rumah Sakit Umum GMIM Pancaran Kasih Manado Melalui Kepuasan Kerja Sebagai Variabel Intervening. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., 8(2). doi:https://doi.org/10.35794/jmbi.v8i2.32936
Rockville, W., Sorra, J., Yount, N., Famolaro, T., & Gray, L. (2019). Hospital Survey on Patient Safety Culture Version 2.0 Spanish. Agency for Healthcare Research and Quality, 19(21), 1–8. https://www.ahrq.gov/sops/surveys/hospital/index.html
Salas, E., Sims, D. E., & Shawn Burke, C. (2005). Is there A “big five” in teamwork? Small Group Research, 36(5), 555–599. https://doi.org/10.1177/1046496405277134
Sammer, C. E., Lykens, K., Singh, K. P., Mains, D. A., & Lackan, N. A. (2010). What is patient safety culture? A review of the literature. Journal of Nursing Scholarship, 42(2), 156–165. https://doi.org/10.1111/j.1547-5069.2009.01330.x
Saragih, S., Debora, T., & Ginting, L. B. (2022). Relationship Of The Nurse ’ s Work Environment With Patient Safety At Sejati Medan Partner General Hospital. 10(3), 2438–2442.
Schwappach, D. (2015). Patient safety: What is it all about? Contributions to Nephrology, 184, 1–12. https://doi.org/10.1159/000365497
Sekaran, U., & Bougie, R. (2020). Research Methods for Business: A Skill Building Approach. John Wiley & Sons, Limited.
Sochalski, J. (2004). Is more better?: the relationship between nurse staffing and the quality of nursing care in hospitals. Medical Care, 42(2 Suppl), 67–73. https://doi.org/10.1097/01.mlr.0000109127.76128.aa
Stamps, P. L. (1997). Nurses and work satisfaction: An index for measurement (2nd ed.). Health Administration Press.
Tay, W. Y., Earnest, A., Tan, S. Y., & Ng, M. J. M. (2014). Prevalence of burnout among nurses in a community hospital in singapore: A cross-sectional study. Proceedings of Singapore Healthcare, 23(2), 93–99. https://doi.org/10.1177/201010581402300202
Uchmanowicz, I., Karniej, P., Lisiak, M., Chudiak, A., Lomper, K., Wiśnicka, A., Wleklik, M., & Rosińczuk, J. (2020). The relationship between burnout, job satisfaction and the rationing of nursing care—A cross-sectional study. Journal of Nursing Management, 28(8), 2185–2195. https://doi.org/10.1111/jonm.13135
White, E. M., Aiken, L. H., & McHugh, M. D. (2019). Registered Nurse Burnout, Job Dissatisfaction, and Missed Care in Nursing Homes. Journal of the American Geriatrics Society, 67(10), 2065–2071. https://doi.org/10.1111/jgs.16051
Woo, T., Ho, R., Tang, A., & Tam, W. (2020). Global prevalence of burnout symptoms among nurses: A systematic review and meta-analysis. Journal of Psychiatric Research, 123(August 2019), 9–20. https://doi.org/10.1016/j.jpsychires.2019.12.015
Zikusooka, M., Elci, O. C., & Özdemir, H. (2021). Job satisfaction among Syrian healthcare workers in refugee health centres. Human Resources for Health, 19(1), 1–11. https://doi.org/10.1186/s12960-021-00685-xy