THE PHENOMENON OF COMPULSIVE BUYING BEHAVIOR DUE TO THE RISE OF FINTECH LENDING AMONG INDONESIAN MILLENNIALS

Authors

  • Wisnu Yuwono Universitas Internasional Batam
  • Juviyanty Juviyanty Universitas Internasional Batam
  • Ferdinand Nainggolan Universitas Internasional Batam

DOI:

https://doi.org/10.35794/jmbi.v10i3.53022

Abstract

Fintech lending is currently growing very rapidly, but has the potential for default by generation Z and millennials. This study aims to determine the effect of financial knowledge, financial attitude, financial management behavior, and self-control on compulsive buying behavior. This research is quantitative research, with a sampling technique using purposive sampling on the millennial generation who use fintech lending in Batam City, totaling 370 respondents. This study uses structural equation modeling (SEM) using SmartPLS software. The results of this study found that financial knowledge has an insignificant effect on compulsive buying behavior, while financial attitude and financial management behavior have a significant positive effect on compulsive buying behavior. Self-control is unable to significantly mediate the effect of financial knowledge on compulsive buying behavior, but self-control can significantly mediate the effect of financial attitude and financial management behavior on compulsive buying behavior. Based on the results of the research above, psychological problems such as stress, and anxiety as well as a high sense of prestige by spending excessive money will increasingly make people fall deeper into compulsive buying. The role of policymakers in regulating the use of FinTech lending and outreach to users through advertisements is suggested so that the public and fintech lending companies can get optimal benefits from using this technological advancement in the financial sector.

References

Abuhassna, H., Yahaya, N., Zakaria, M. A. Z. M., Zaid, N. M., Samah, N. A., Awae, F., Nee, C. K., & Alsharif, A. H. (2023). Trends on Using the Technology Acceptance Model (TAM) for Online Learning: A Bibliometric and Content Analysis. International Journal of Information and Education Technology, 13(1), 131–142. https://doi.org/10.18178/ijiet.2023.13.1.1788

Achtziger, A., Hubert, M., Kenning, P., Raab, G., & Reisch, L. (2015). Debt out of control: The links between self-control, compulsive buying, and real debts. Journal of Economic Psychology, 49, 141–149. https://doi.org/10.1016/j.joep.2015.04.003

Al Mutanafisa, T., & Retnaningsih. (2021). The Effect of Sales Promotion and Knowledge on Impulsive Buying of Online Platform Consumers. Journal of Consumer Sciences, 6(1), 77–91. https://doi.org/10.29244/jcs.6.1.77-91

Alhakim, N. N. (2023). Pengaruh Psychological Factors , Financial Literacy , dan Paylater Misuse terhadap Compulsive Buying pada Pengguna Aplikasi Paylater di Jabodetabek The Influence of Psychological Factors , Financial Literacy , and Paylater Misuse toward Compulsive Buying. Jurnal Manajemen Dan Organisasi, 14(1), 57–68. https://doi.org/10.29244/jmo.v14i1.42798

Armilia, N., & Isbanah, Y. (2020). Faktor yang mempengaruhi kepuasan keuangan pengguna financial technology di Surabaya. Jurnal Ilmu Manajemen, 8(1), 39–50.

Ayuningtyas, M. F., & Irawan, A. (2021). the Influence of Financial Literacy on Bandung Generation Z Consumers Impulsive Buying Behavior With Self-Control As Mediating Variable. Advanced International Journal of Business, Entrepreneurship and SMEs, 3(9), 155–171. https://doi.org/10.35631/aijbes.39012

Baumeister, R. F. (2002). Yielding to Temptation: Self-Control Failure, Impulsive Purchasing, and Consumer Behavior. Journal of Consumer Research, 28, 670–675. https://doi.org/10.1016/s0098-7913(78)80071-9

Beatty, S. E., & Ferrel, M. E. (1998). Impulse Buying: Modeling Its Precursors. Journal of Retailing, 74(2), 161–167. https://doi.org/10.1016/s0022-4359(98)90009-4

Biljanovska, N., & Palligkinis, S. (2016). Control thyself: Self-control failure and household wealth. Journal of Banking and Finance, 92, 280–294. https://doi.org/10.1016/j.jbankfin.2016.10.010

Cavus, N., Omonayajo, B., & Mutizwa, M. R. (2022). Technology Acceptance Model and Learning Management Systems: Systematic Literature Review. International Journal of Interactive Mobile Technologies, 16(23), 109–124. https://doi.org/10.3991/ijim.v16i23.36223

Čerešník, M. (2013). Self-Regulation of Adolescents. Gender Specifications. Procedia - Social and Behavioral Sciences, 106, 2365–2374. https://doi.org/10.1016/j.sbspro.2013.12.271

Chen, C. Der, Ku, E. C. S., & Yeh, C. C. (2019). Increasing rates of impulsive online shopping on tourism websites. Internet Research, 29(4), 900–920. https://doi.org/10.1108/INTR-03-2017-0102

Davis, E. P., & Weber, J. A. (1990). Patterns and obstacles to financial management. Journal of Financial Counseling and Planning, 1(402), 41–52.

DeSarbo, W. S., & Edwards, E. A. (1996). Typologies of Compulsive Buying Behavior: A Constrained Clusterwise Regression Approach. Journal of Consumer Psychology, 5(3), 231–262. https://doi.org/10.1207/s15327663jcp0503_02

Dewanti, V. P., & Asandimitra, N. (2021). Pengaruh Financial Socialization, Financial Knowledge, Financial Experience terhadap Financial Management Behavior dengan Locus of Control sebagai Variabel Mediasi pada Pengguna Paylater. Jurnal Ilmu Manajemen, 9(3), 863–875. https://doi.org/10.26740/jim.v9n3.p863-875

Dholakia, U. M., Gopinath, M., Bagozzi, R. P., & Nataraajan, R. (2006). The Role of Regulatory Focus in the Experience and Self-Control of Desire for Temptations. Journal of Consumer Psychology, 16(2), 163–175. https://doi.org/10.1207/s15327663jcp1602_7

Donnelly, G., Iyer, R., & Howell, R. T. (2012). The Big Five personality traits, material values, and financial well-being of self-described money managers. Journal of Economic Psychology, 33(6), 1129–1142. https://doi.org/10.1016/j.joep.2012.08.001

Duh, H., & Thorsten, T. (2019). Preventing compulsive shopping among young South-Africans and Germans. Young Consumers, 20(1), 29–43. https://doi.org/10.1108/YC-08-2018-0842

Efendi, R., Indartono, S., & Sukidjo, S. (2019). the Mediation of Economic Literacy on the Effect of Self Control on Impulsive Buying Behaviour Moderated By Peers. International Journal of Economics and Financial Issues, 9(3), 98–104. https://doi.org/10.32479/ijefi.7738

Fenton-O’Creevy, M., & Furnham, A. (2020). Money Attitudes, Personality and Chronic Impulse Buying. Applied Psychology, 69(4), 1557–1572. https://doi.org/10.1111/apps.12215

Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, XVIII(February), 39–50.

Furadantin, N. R. (2018). Analisis Data Menggunakan Aplikasi SmartPLS v.3.2.7 2018. Academia (Accelerating the World’s Research), 1–8.

Hair, Joe F, Risher, J. J., Sarstedt, M., & Ringle, C. M. (2018). When to Use and How to Report the Results of PLS-SEM. European Business Review.

Hair, Joseph F., Jr., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equations Modeling (PLS-SEM). Journal of Tourism Research, 6(2), 211–213.

Halimatussakdiyah, Martono, S., & Sudarma, K. (2019). Influence of Life Style and Financial Literacy to Consumptive Behavior through Self-Control of Unisnu FEB College Students Jepara. Journal of Economic Education, 8(37), 75–80.

Hanley, A., & Wilhelm, M. S. (1992). Compulsive Buying: An Exploration Into Self-Esteem and Money Attitudes. Journal of Economic Psychology, 13(1), 5–18. https://doi.org/10.1016/0167-4870(92)90049-D

Harahap, L. K. (2018). Analisis SEM (Structural Equation Modelling) Dengan SMARTPLS (Partial Least Square). Fakultas Sains Dan Teknologi Uin Walisongo Semarang, 1, 1.

Harja, R. P., & Widiati, E. P. (2021). Penyelesaian Pinjaman Bermasalah dalam Perusahaan Teknologi Finansial di Indonesia. Media Iuris, 4(3), 436–456. https://doi.org/10.20473/mi.v4i3.25163

Hartatin, D., & Simanjuntak, M. (2016). The Effect of Value and Reference Group on Young Consumer’s Hedonic Buying. Journal of Consumer Sciences, 1(1), 33. https://doi.org/10.29244/jcs.1.1.33-46

Hikmah, M., Worokinasih, S., & Damayanti, C. R. (2020). Financial Management Behavior : Hubungan Antara Self-Efficacy, Self Control, dan Compulsive Buying. Jurnal Administrasi Bisnis, 151–163.

Hilmi, L. D., & Pratika, Y. (2021). Paylater Feature: Impulsive Buying Driver For E-Commerce In Indonesia. IJEBAR, 5(2), 63–74.

Horváth, C., Büttner, O. B., Belei, N., & Adıgüzel, F. (2015). Balancing the Balance : Self-Control Mechanisms and Compulsive Buying. Journal of Economic Psychology, 49, 120–132. https://doi.org/10.1016/j.joep.2015.05.004

Kacen, J. J., & Lee, J. A. (2002). The Influence of Culture on Consumer Impulsive Buying Behavior. Journal of Consumer Psychology, 12(2), 163–176. https://doi.org/10.4324/9781315865294-6

Khandelwal, R., Kolte, A., Veer, N., & Sharma, P. (2022). Compulsive Buying Behaviour of Credit Card Users and Affecting Factors Such as Financial Knowledge, Prestige and Retention Time: A Cross-sectional Research. Vision, 26(2), 172–180. https://doi.org/10.1177/0972262920981428

Khare, A. (2016). Money attitudes , credit card and compulsive buying behaviour : a study on Indian consumers Arpita Khare. International Journal Business Competiton and Growth, 5, 49–71.

Kock, N., & Hadaya, P. (2018). Minimum sample size estimation in PLS-SEM: The inverse square root and gamma-exponential methods. Information Systems Journal, 28(1), 227–261. https://doi.org/10.1111/isj.12131

Kolibu, R. J., Tumbuan, W. J. F. ., & Tasik, H. H. D. (2018). Comparative Analysis of Consumer Behavior Between Compulsive Buying and Impulsive Buying Based on Money Attitudes and Demographic in Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), 3633–3642.

Kshatriya, K., & Shah, P. S. (2023). A study of the prevalence of impulsive and compulsive buying among consumers in the apparel and accessories market. Vilakshan - XIMB Journal of Management, 20(1), 2–24. https://doi.org/10.1108/xjm-12-2020-0252

Kwong, K. . (2013). Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS. Marketing Bulletin, 24(1), 1–32.

Lejoyeux, M., Richoux-Benhaim, C., Betizeau, A., Lequen, V., & Lohnhardt, H. (2011). Money attitude, self-esteem, and compulsive buying in a population of medical students. Frontiers in Psychiatry, 2(MAR), 2–6. https://doi.org/10.3389/fpsyt.2011.00013

Lim, S. H., Lee, S., & Kim, D. J. (2017). Is Online Consumers’ Impulsive Buying Beneficial for E-Commerce Companies? An Empirical Investigation of Online Consumers’ Past Impulsive Buying Behaviors. Information Systems Management, 34(1), 85–100. https://doi.org/10.1080/10580530.2017.1254458

Luis, L., & MN, N. (2020). Pengaruh Pengendalian Diri, Literasi serta Perilaku Keuangan Terhadap Kesejahteraan Keuangan. Jurnal Manajerial Dan Kewirausahaan, 2(4), 994. https://doi.org/10.24912/jmk.v2i4.9883

Maraz, A., Eisinger, A., Hende, B., Urbán, R., Paksi, B., Kun, B., Kökönyei, G., Griffiths, M. D., & Demetrovics, Z. (2015). Measuring Compulsive Buying Behaviour: Psychometric Validity of Three Different Scales and Prevalence In The General Population and In Shopping Centres. Psychiatry Research, 225(3), 326–334. https://doi.org/10.1016/j.psychres.2014.11.080

Meliawati, T., Gerald, S. C., & Aruman, A. E. (2023). The Effect of Social Media Marketing TikTok and Product Quality Towards Purchase Intention. Journal of Consumer Sciences, 8(1), 77–92. https://doi.org/10.29244/jcs.8.1.77-92

Mien, N. T. N., & Thao, T. P. (2015). Factors Affecting Personal Financial Management Behaviors: Evidence from Vietnam. Second Asia-Pacific Conference on Global Business, Economics, Finance and Social Sciences, 10–12.

Miltenberger, R. G., Redlin, J., Crosby, R., Stickney, M., Mitchell, J., Wonderlich, S., Faber, R., & Smyth, J. (2003). Direct and Retrospective Assessment of Factors Contributing to Compulsive Buying. Journal of Behavior Therapy and Experimental Psychiatry, 34(1), 1–9. https://doi.org/10.1016/S0005-7916(03)00002-8

Mojambo, G. A., Tulung, J. E., & Saerang, R. T. (2020). The Influence of Top Management Team (TMT) Characteristics Toward Indonesian Banks Financial Performance During the Digital Era (2014-2018). JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., 7(1).

Moran, B., & Kwak, L. E. (2015). http://www.jrconsumers.com/Academic_Articles/issue_27/. Journal of Research for Consumers, 27, 26–51.

Natasia, S. R., Wiranti, Y. T., & Parastika, A. (2021). Acceptance analysis of NUADU as e-learning platform using the Technology Acceptance Model (TAM) approach. Procedia Computer Science, 197(2021), 512–520. https://doi.org/10.1016/j.procs.2021.12.168

Ningtyas, M. N., & Vania, A. (2022). Materialism, Financial Literacy, and Online Impulsive Buying: A Study on the Post Millennial Generation in a Pandemic Period. Jurnal Manajemen Teori Dan Terapan | Journal of Theory and Applied Management, 15(1), 1–12. https://doi.org/10.20473/jmtt.v15i1.33774

Norum, P. S. (2008). The Role of Time Preference and Credit Card Usage in Compulsive Buying Behaviour. International Journal of Consumer Studies, 32, 269–275. https://doi.org/10.1111/j.1470-6431.2008.00678.x

Novendra, B., & Aulianisa, S. S. (2020). Konsep Dan Perbandingan Buy Now, Pay Later Dengan Kredit Perbankan Di Indonesia: Sebuah Keniscayaan Di Era Digital Dan Teknologi. Jurnal Rechts Vinding: Media Pembinaan Hukum Nasional, 9(2), 183. https://doi.org/10.33331/rechtsvinding.v9i2.444

Owusu, G. M. Y., Amoah Bekoe, R., Arthur, M., & Koomson, T. A. A. (2021). Antecedents and consequences of compulsive buying behaviour: the moderating effect of financial management. Journal of Business and Socio-Economic Development. https://doi.org/10.1108/jbsed-04-2021-0049

Parrotta, J. L., & Johnson, P. J. (1998). The Impact of Financial Attitudes and Knowledge on Financial Management and Satisfaction of Recently Married Individuals. Journal of Financial Counseling and Planning, 9(2), 59–75.

Pada, A. T., Malik, A. J., & Amelia, L. H. (2021). Pembelajaran dari Kaizen Event di Masa Pandemi Covid 19: Studi Kasus pada Toyota Kalla, Indonesia. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 8(3). https://doi.org/10.35794/jmbi.v8i3.36021

Pham, T. H., Yap, K., & Dowling, N. A. (2012). The impact of financial management practices and financial attitudes on the relationship between materialism and compulsive buying. Journal of Economic Psychology, 33(3), 461–470. https://doi.org/10.1016/j.joep.2011.12.007

Phau, I., & Woo, C. (2008). Understanding Compulsive Buying Tendencies among Young Australians: The Roles of Money Attitude and Credit Card Usage. Marketing Intelligence and Planning, 26(5), 441–458. https://doi.org/10.1108/02634500810894307

Pirog, S. F., & Roberts, J. A. (2007). Personality and Credit Card Misuse Among College Students: The Mediating Role of Impulsiveness. Journal of Marketing Theory and Practice, 15(1), 65–77. https://doi.org/10.2753/MTP1069-6679150105

Potrich, A. C. G., Vieira, K. M., & Kirch, G. (2018). How well do women do when it comes to financial literacy? Proposition of an indicator and analysis of gender differences. Journal of Behavioral and Experimental Finance, 17, 28–41. https://doi.org/10.1016/j.jbef.2017.12.005

Prakoso, J. P. (2023). Generasi Z dan milenial dominasi kredit macet fintech lending. Bisnis Indonesia. https://bisnisindonesia.id/article/generasi-z-dan-milenial-dominasi-kredit-macet-fintech-lending

Prastiwi, I. E., & Fitria, T. N. (2021). Konsep Paylater Online Shopping dalam Pandangan Ekonomi Islam. Jurnal Ilmiah Ekonomi Islam, 7(1), 425. https://doi.org/10.29040/jiei.v7i1.1458

Prihastuty, D. R., & Rahayuningsih, S. (2018). Pengaruh Financial Literacy, Financial Behavior, Financial Attitude, Dan Demografi Terhadap Perilaku Konsumtif ( Studi Pada Mahasiswa Strata I Fakultas Ekonomi Universitas 17 Agustus 1945 Surabaya ). Jurnal Hasil Penelitian LPPM Untag Surabaya, 03(02), 121–134.

Putri, N. M. E., & Andarini, S. (2022). Pengaruh Self Control dan Financial Attitude terhadap Financial Management Behavior (Studi Pengguna Shopee Paylater di Kota Surabaya). Jeam, 21(1), 60–74.

Ramadan, Z., Farah, M. F., & Saada, R. B. (2021). Fooled in the Relationship: How Amazon Prime Members’ Sense of Self-Control Counter-Intuitively Reinforces Impulsive Buying Behavior. Journal of Consumer Behaviour, 20(6), 1497–1507. https://doi.org/10.1002/cb.1960

Ramalho, T. B., & Forte, D. (2019). Financial literacy in Brazil – do knowledge and self-confidence relate with behavior? RAUSP Management Journal, 54(1), 77–95. https://doi.org/10.1108/RAUSP-04-2018-0008

Roberts, J. A. (1998). Compulsive Buying Among College Students: An Investigation of its Antedecents, Consequences, and Implications for Public Policy. Journal of Consumer Affairs, 32(2), 295–319. https://doi.org/10.1111/j.1745-6606.1998.tb00411.x

Roberts, J. A., & Jones, E. (2001). Money Attitudes, Credit Card Use, and Compulsive Buying among American College Students. Winter, 35(2), 213–240.

Roberts, J. A., & Manolis, C. (2012). Cooking Up a Recipe for Self-Control: The Three Ingredients of Self-Control and Its Impact on Impulse Buying. Journal of Marketing Theory and Practice, 20(2), 173–188. https://doi.org/10.2753/MTP1069-6679200204

Rook, D. W. (1987). The Buying Impulse. Journal of Consumer Research, 14(2), 189–199.

Saputri, M. E. (2022). Pengaruh Performance Expectation, Effort Expectancy, Social Influence, Perceived Risk, Perceived Cost Pada Minat Menggunakan Mobile Payment Di Indonesia. Jurnal Sosioteknologi, 21(1), 9–21. https://doi.org/10.5614/sostek.itbj.2022.21.1.2

Sari, R. (2021). Pengaruh Penggunaan Paylater Terhadap Perilaku Impulse Buying Pengguna E-Commerce di Indonesia. Jurnal Riset Bisnis Dan Investasi, 7(1), 44–57. https://doi.org/10.35313/jrbi.v7i1.2058

Shaid, N. J. (2022). Ini Masalah Fintech Lending yang Banyak Dikeluhkan Nasabah. https://money.kompas.com/read/2022/11/20/203539326/ini-masalah-fintech-lending-yang-banyak-dikeluhkan-nasabah?page=all

Sharif, S. P., & Khanekharab, J. (2017). Identity Confusion and Materialism Mediate the Relationship between Excessive Social Network Site Usage and Online Compulsive Buying. Cyberpsychology, Behavior, and Social Networking, 20(8), 494–500. https://doi.org/10.1089/cyber.2017.0162

Sharif, S. P., & Yeoh, K. K. (2018). Excessive Social Networking Sites Use and Online Compulsive Buying in Young Adults: the Mediating Role of Money Attitude. Young Consumers, 19(3), 310–327. https://doi.org/10.1108/YC-10-2017-00743

She, L., Sharif, S. P., & Nia, H. S. (2021). Psychometric Evaluation of the Chinese Version of the Modified Online Compulsive Buying Scale among Chinese Young Consumers. Journal of Asia-Pacific Business, 22(2), 121–133. https://doi.org/10.1080/10599231.2021.1905493

Strömbäck, C., Lind, T., Skagerlund, K., Västfjäll, D., & Tinghög, G. (2017). Does self-control predict financial behavior and financial well-being? Journal of Behavioral and Experimental Finance, 14, 30–38. https://doi.org/10.1016/j.jbef.2017.04.002

Sundari, & Prathibha, S. (2021). Are You Carelessly Impulsive ??? Or Do You Think You Are Hyper Rational ??? An Empirical Study On Impulsive Buying Behaviour. International Journal of Aquatic Science, 12(02), 3141–3153.

Tang, T. L.-P., Arocas, R. L., & Whiteside, H. D. (1997). Attitudes Toward Money and Demographic Variables as Related to Individual and Life Satisfaction: USA Vs. SPAIN. The 22nd Annual Conference of the International Association for Research in Economic Psychology., 1–16.

Tanoto, S. R., & Evelyn. (2019). Financial Knowledge, Financial Wellbeing, and Online Shopping Addiction Among Young Indonesians. Jurnal Manajemen Dan Kewirausahaan, 21(1), 32–40. https://doi.org/10.9744/jmk.21.1.32-40

Thompson, C. J., Locander, W. B., & Pollio, H. R. (1990). The Lived Meaning of Free Choice: An Existential-Phenomenological Description of Everyday Consumer Experiences of Contemporary Married Women. Journal of Consumer Research, 17(3), 346. https://doi.org/10.1086/208562

Triwidisari, A., Nurkhin, A., & Muhsin, M. (2018). The Relationships Between Instagram Social Media Usage, Hedonic Shopping Motives and Financial Literacy on Impulse Buying. Dinamika Pendidikan, 12(2), 170–181. https://doi.org/10.15294/dp.v12i2.13565

Valence, G., D’Astous, A., & Fortier, L. (1988). Gilles Valence, Alain d’Astous, and Louis Fortier Compulsive Buying: Concept and Measurement. Journal of Consumer Policy, 11(1981), 419–433.

Wahono, H. K., & Pertiwi, D. (2020). Pengaruh Financial Literacy, Materialism, Compulsive Buying Terhadap Propensity To Indebtedness. International Journal of Financial and Investment Studies (IJFIS), 1(1), 1–14. https://doi.org/10.9744/ijfis.1.1.1-14

Yamauchi, K. T., & Templer, D. J. (1982). The Development of a Money Attitude Scale, Journal of Personality Assessment. Journal of Personality Assessment, 46(5), 495–505. https://doi.org/10.1207/s15327752jpa4605

Zhao, Y., Li, Y., Wang, N., Zhou, R., & Luo, X. (Robert). (2022). A Meta-Analysis of Online Impulsive Buying and the Moderating Effect of Economic Development Level. Information Systems Frontiers, 24(5), 1667–1688. https://doi.org/10.1007/s10796-021-10170-4

Downloads

Published

2023-10-30

How to Cite

Yuwono, W., Juviyanty, J., & Nainggolan, F. (2023). THE PHENOMENON OF COMPULSIVE BUYING BEHAVIOR DUE TO THE RISE OF FINTECH LENDING AMONG INDONESIAN MILLENNIALS. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 10(3), 2030–2047. https://doi.org/10.35794/jmbi.v10i3.53022