PERAN ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) SEBAGAI MEDIATOR PENGARUH TRANSFORMATIONAL LEADERSHIP, MOTIVASI DAN BUDAYA ORGANISASI TERHADAP KINERJA PERAWAT DI RS XYZ
DOI:
https://doi.org/10.35794/jmbi.v12i2.63741Abstract
Dalam era revolusi industri 4.0, dinamika globalisasi dan perkembangan teknologi memaksa organisasi, termasuk rumah sakit, untuk beradaptasi guna meningkatkan efektivitas dan efisiensi manajerial. Penelitian ini bertujuan untuk menganalisis peran Organizational Citizenship Behaviour (OCB) sebagai mediator dalam pengaruh Transformational Leadership, Motivasi, dan Budaya Organisasi terhadap kinerja karyawan di Rumah Sakit XYZ. Studi ini menggunakan pendekatan kuantitatif dengan teknik analisis SEM PLS melalui alat bantu SmartPLS 4 dan melibatkan seluruh staf keperawatan Rumah Sakit XYZ berjumlah 195 orang. Temuan penelitian menunjukkan bahwa Transformational Leadership memiliki pengaruh negatif yang signifikan terhadap kinerja, sedangkan motivasi berpengaruh positif tidak signifikan terhadap kinerja. Sebaliknya, Budaya Organisasi memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Motivasi dan Budaya Organisasi juga terbukti secara signifikan meningkatkan OCB, namun Transformational Leadership memiliki pengaruh negatif tidak signifikan terhadap OCB. Lebih lanjut, OCB ditemukan memiliki pengaruh positif dan signifikan terhadap kinerja, dan juga memediasi secara signifikan hubungan antara Motivasi dan Budaya Organisasi terhadap kinerja karyawan.References
Al-Sada, Maryam., Bader Al-Esmael, and Mohd. Nishat Faisal. (2017). “Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar,” EuroMed Journal of Business, 12.2, 163–88
Alvesson, M. (2001). Organisationskultur och ledning [Organizational culture and management]. Malmö: Liber AB
Arshad, M., Abid, G., Contreras, F., Elahi, N. S., & Athar, M. A. (2021). Impact of prosocial Motivasi on organizational citizenship behavior and organizational commitment: The mediating role of managerial support. European Journal of Investigation in Health, Psychology and Education, 11(2), 436-449. https://doi.org/10.3390/ejihpe11020032.
Bass, B. M., & Riggio, R. E. (2006). Transformational leadership (2nd ed.). Mahwah, NJ, US: Lawrence Erlbaum Associates Publishers.
Biswas, S. (2014). “Organizational Culture & Transformational leadership as Predictors of Employee Performance. Indian Journal of Industrial Relations”, Vol. 44 No. 4, pp.611-627.
Buil, I., Martínez, E., & Matute, J. (2019). Transformational Leadership and employee performance: The role of identification, engagement and proactive personality. International journal of hospitality management, 77, 64-75. https://doi.org/10.1016/j.ijhm.2018.06.014.
Bumgarner, G. K. (2016). Transformational Leadership in the public sector (Doctoral dissertation, Walden University). https://www.proquest.com/dissertations-theses/transformational-leadership-public-sector/docview/1790113287/se-2?accountid=17242.
Currie, G., & Lockett, A. (2007). A critique of transformational leadership: Moral, professional and contingent dimensions of leadership within public services organizations. Human Relations, 60(2). 341–370.
Dobell, A., (1989). The public administrator: God? Or entrepreneur? Or are they the same in the public service. American Review of Public Administration 19(1): 1–10.
Eldon, D., Nugroho, J. E., & Widjaja, M. L. K. (2024). Pengaruh Work-Life Balance Terhadap Kinerja Karyawan Pada Pt Asuransi Jiwa Manulife Indonesia Di Surabaya. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 11(1), 44–59. https://doi.org/10.35794/jmbi.v11i1.53375
Hair, J. F. Jr., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis (Eighth Edition). UK: Cengage.
Hair, J. F. Jr., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (Third Edition). USA: Sage.
Judge, T. A., Fluegge Woolf, E., Hurst, C., & Livingston, B. (2006). Charismatic and Transformational Leadership: A review and an agenda for future research. Zeitschrift für Arbeits-und Organisationspsychologie A&O, 50(4), 203-214. https://doi.org/10.1026/0932-4089.50.4.203.
Kasali, R. (2018). Disruption: Menghadapi Lawan-Lawan Tak Kelihatan dalam Peradaban Uber. Jakarta : PT. Gramedia Pustaka Utama.
Kim, H. (2014). Transformational Leadership, organizational clan culture, organizational affective commitment, and organizational citizenship behavior: A case of South Korea's public sector. Public Organization Review, 14, 397-417. https://doi.org/10.1007/s11115-013-0225-z.
Luthans, F. (2011). Organizational Behavior. An Evidence–Based Approach (12th ed.). New York: McGraw-Hill International Edition
Mareny, R. (2021). The Relationship of Leadership and Motivasi to the Performance of Bah Kapul Puskesmas Employees in the Working Area of Siantar Sitalasari Sub-District Pematangsiantar City. Medalion Journal: Medical Research, Nursing, Health and Midwife Participation, 2(2), 76-80. https://doi.org/10.59733/medalion.v2i2.29.
Mathis, R. L., Jackson, J. H., & Valentine, S. R. (2014). Human Resource Management. Boston, MA: Cengage Learning
Ma’arif S dan Kartika L. (2012). Manajemen Kinerja Sumberdaya Manusia. Bogor (ID). IPB Press
Organ, D.W., Podsakoff, P.M. and MacKenzie, S.B. (2006). Organizational Citizenship Behaviour: Its Nature, Antecedents, and Consequences, Sage, Thousand Oaks, CA.
Pradana, M. A. (2013). Pengaruh Gaya Kepemimpinan Transformasional dan Transaksional Terhadap Kinerja Karyawan Tetap PT. Mustika Bahana Jaya, Lumajang. Jurnal Administrasi Bisnis. Vol 4. No 1. p 1-11
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B. and Bachrach, D.G. (2000). “Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research”, Journal of Management, Vol. 26 No. 3, pp. 513-63.
Prawirosentono, Suyadi. (2008). Manajemen Sumberdaya Manusia “Kebijakan Kinerja Karyawan”, Yogyakarta: BPFE UGM
Pawar, B. S., & Eastman, K. K. (1997). The nature and implications of contextual influences on transformational leadership: A conceptual examination. The Academy of Management Review, 22(1). 80.
Parsons, T. (2005). The social systems. London. United Kingdom: Taylor and Francis e-Library.
Robbins Stephen P. and Timothy A. Judge., (2017). Organizational Behavior, 17th. Edition, Pearson Education Limited, England
Robbins, Stephen P & Mary Coulter. (2015). Management. Thirteen Edition, USA: Pearson International Edition, Prentice-Hall, London.
Robbins Stephen P. and Timothy A. Judge., (2017). Organizational Behavior, 17th. Edition, Pearson Education Limited, England
Simanjuntak, P. J. (2011). Manajemen dan evaluasi kinerja. Jakarta: Lembaga Penerbit Fakultas Ekonomi Universitas Indonesia.
Skakon, J., tafv, K., Borg, V., & Guzman, J. (2010). Are leaders’ well-being, behaviours and style associated with the affective well-being of their employees? A systematic review of three decades of research. Work & Stress, 24(2). 107–139.
Tafvelin, Susanne. (2013). The Transformational Leadership Process Antecedents, Mechanisms, and Outcomes in the Social Services. Sweden; Print and Media Umeå.
Tulung, J., & Ramdani, D. (2024). Political Connection and BPD Performance. International Research Journal of Business Studies, 16(3), 289-298. doi:http://dx.doi.org/10.21632/irjbs.16.3.289-298.
Van Wart, M. (2003). Public-sector leadership theory: An assessment. Public Administration Review, 63(2). 214–228
Wibowo. (2010). Budaya organisasi. Jakarta: Rajawali Pers.
Wright, B. E., & Pandey, S. K. (2010). Transformational leadership in the public sector: Does structure matter? Journal of Public Administration Research and Theory, 20(1). 75–89.
Wang H., Law K. S., Hackett R. D., Wang D., Chen Z. X. (2005). Leader-member exchange as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior. Acad. Manage. J. 48, 420–432. 10.5465/AMJ.2005.17407908
Yukl, Gary. (2013). Leadership in Organizations (Kepemimpinan Dalam Organisasi). Edisi Ketujuh. Jakarta: PT. Indeks
