PENGARUH KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR: INVESTIGASI EMPIRIS PADA KARYAWAN HOTEL DI SURABAYA
DOI:
https://doi.org/10.35794/jmbi.v9i3.44917Abstrak
Pada industri perhotelan, kualitas layanan kepada pelanggan adalah hal terpenting sehingga membutuhkan peran serta karyawan untuk bersedia melakukan tindakan terbaik bagi perusahaan dan berujung pada peningkatan kinerja individu. Tujuan dari penelitian ini adalah untuk menguji pengaruh komitmen organisasi terhadap perilaku Organizational Ctizenship Behavior (OCB) dan kinerja karyawan. Jumlah sampel penelitian sebanyak 144 karyawan hotel bintang 3, 4 dan 5 di Surabaya. Data penelitian dikumpulkan melalui penyebaran kuesioner dan diolah menggunakan software SmartPLS. Tiga temuan yang dihasilkan dari penelitian ini adalah komitmen organisasi berpengaruh positif dan signifikan terhadap kinerja karyawan baik secara langsung maupun melalui OCB sebagai mediasinya. OCB sendiri secara langsung juga berpengaruh positif dan signifikan terhadap kinerja karyawan. Implikasi praktis yang bisa disarankan kepada pihak manajemen hotel adalah lebih sering melakukan pendekatan yang bersifat holistik kepada karyawan sehingga karyawan bisa memiliki keterikatan secara emosional dengan perusahaan dimana karyawan merasa ikut memiliki dan bertanggung jawab terhadap keberhasilan perusahaan.
Kata kunci: komitmen organisasi, organizational citizenship behavior; kinerja karyawan
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