Analisis Pengaruh Budaya Kerja, Kepemimpinan, serta Komunikasi Terhadap Kinerja Perawat Kontrak di Rumah Sakit Bhayangkara Tk. III Manado
DOI:
https://doi.org/10.35790/ecl.v14i2.64242Keywords:
budaya kerja; kepemimpinan; komunikasi; kinerja perawatAbstract
Abstract: Nursing is a very vital part of the healthcare service system in hospitals and directly affects the quality of the service itself. This study aimed to analyze the influence of work culture, leadership, and communication on the performance of contract nurses in the Inpatient Installation of Rumah Sakit Bhayangkara Tk. III Manado. This was an explanatory study using a quantitative approach. The research population includes 110 contract nurses, and samples were randomly selected with a total of 86 respondents. Data were collected through structured questionnaires. Data analysis was conducted using multiple linear regression to test the influence of independent variables on the dependent variable. The results showed that work culture, leadership, and communication had significant influence on the performance of contract nurses, both individually and collectively. A strong work culture enhances work efficiency, effective leadership motivates nurses to achieve higher standards, and good communication improves team coordination. In conclusion, improving the performance of contract nurses can be achieved through strengthening a positive work culture, implementing supportive leadership styles, and fostering effective communication. This study recommends that hospital management strengthen leadership training programs, build a work culture that supports innovation, and improve communication channels to support nurse performance.
Keywords: work culture; leadership; communication; nurse performance
Abstrak: Keperawatan merupakan bagian yang sangat vital dalam sistem pelayanan kesehatan di rumah sakit serta secara langsung berdampak pada kualitas layanan itu sendiri. Penelitian ini bertujuan menganalisis pengaruh budaya kerja, kepemimpinan, serta komunikasi terhadap kinerja perawat kontrak di Instalasi Rawat Inap Rumah Sakit Bhayangkara Tk. III Manado. Metode penelitian ialah eksplanatori melalui pendekatan kuantitatif. Populasi penelitian mencakup 110 perawat kontrak, serta sampel diambil secara acak dengan jumlah 86 responden. Data dikumpulkan melalui kuesioner terstruktur. Analisis data dilakukan dengan regresi linier berganda sebagai penguji pengaruh variabel independen terhadap variabel dependen. Hasil penelitian mendapatkan bahwa budaya kerja, kepemimpinan, serta komunikasi memberikan pengaruh bermakna terhadap kinerja perawat kontrak, baik secara terpisah ataupun bersama-sama. Budaya kerja yang kuat meningkatkan efisiensi kerja, kepemimpinan yang efektif mendorong perawat untuk mencapai standar yang lebih tinggi, serta komunikasi yang baik memperbaiki koordinasi tim. Simpulan penelitian ini ialah peningkatan kinerja perawat kontrak dapat dicapai melalui penguatan budaya kerja positif, penerapan gaya kepemimpinan yang mendukung, serta komunikasi yang efektif. Penelitian ini merekomendasikan agar manajemen rumah sakit memperkuat program pelatihan kepemimpinan, membangun budaya kerja yang mendukung inovasi, serta meningkatkan alur komunikasi untuk mendukung kinerja perawat.
Kata kunci: budaya kerja; kepemimpinan; komunikasi; kinerja perawat
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