PENGARUH REMINDER WHATSAPP TERHADAP KEPATUHAN KONTROL PASIEN DI RUMAH SAKIT SWASTA
DOI:
https://doi.org/10.35794/jmbi.v13i1.67705Abstract
Abstract. This study used an analytical observational design with a prospective cohort approach on 174 outpatients at a private hospital in Jakarta from January to March 2026. The analysis results showed that WhatsApp reminders had a significant effect in increasing patient compliance (p = 0.004, RR = 0.727) and were the most dominant factor (p = 0.007, OR = 2.55) compared to education level (p = 0.012) and age (p = 0.012). Meanwhile, gender was found to be insignificant (p = 0.592). The study concluded that WhatsApp-based reminders are a practical, effective, and efficient digital health (mHealth) strategy to improve the quality of healthcare services.
Abstrak. Studi ini menggunakan desain observasional analitik dengan pendekatan kohort prospektif terhadap 174 pasien rawat jalan di sebuah rumah sakit swasta di Jakarta dari Januari hingga Maret 2026. Hasil analisis menunjukkan bahwa pengingat WhatsApp memiliki pengaruh signifikan dalam meningkatkan kepatuhan pasien (p = 0.004, RR = 0.727) dan menjadi faktor yang paling dominan (p = 0.007, OR = 2.55) dibandingkan variabel tingkat pendidikan (p = 0.012) dan usia (p = 0.012). Sementara itu, faktor jenis kelamin ditemukan tidak signifikan (p = 0.592). Penelitian menyimpulkan bahwa pengingat berbasis WhatsApp merupakan strategi kesehatan digital (mHealth) yang praktis, efektif, dan efisien untuk meningkatkan mutu pelayanan kesehatan.
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