BEYOND TQM: LEVERAGING QUALITY MANAGEMENT PRACTICES FOR ENHANCED PERFORMANCE AND SUSTAINABILITY IN SURABAYA UNIVERSITIES
DOI:
https://doi.org/10.35794/jmbi.v11i3.58502Abstrak
Studi ini menyelidiki dampak praktik manajemen mutu terhadap kinerja dan inovasi organisasi di lembaga pendidikan tinggi , yang menghadapi tantangan yang semakin meningkat dari persaingan global, perubahan teknologi, dan tekanan pendanaan. Sementara praktik QM telah dipelajari secara ekstensif di sektor manufaktur dan jasa, penerapannya di HEIs masih kurang dieksplorasi, khususnya dalam hal membedakan antara manajemen mutu praktik lunak (berpusat pada manusia) dan keras (teknis). Penelitian ini mengatasi kesenjangan itu dengan mengadopsi perspektif multidimensi untuk memeriksa bagaimana praktik manajemen mutu lunak dan keras memengaruhi kinerja dan keberlanjutan organisasi. Temuan menunjukkan bahwa menyeimbangkan elemen manajemen mutu lunak, seperti dukungan manajemen puncak, fokus siswa, manajemen pemasok, manajemen orang, perencanaan strategis, dengan proses QM keras, seperti manajemen proses, informasi dan analisis, perbaikan berkelanjutan, dan desain program sangat penting untuk meningkatkan kinerja dan mendorong keberlanjutan di perguruan tinggi.
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