THE INFLUENCE OF SOCIAL MEDIA CONTENT ON INTENTION TO RECOMMEND THROUGH ONLINE ENGAGEMENT AS A MEDIATING VARIABLE ON MANDARIN LANGUAGE TEACHING CONTENT VIA INSTAGRAM FOR GENERATIONS Y AND Z IN INDONESIA

Authors

  • Stefani Mutiara Kornelius Universitas Pelita Harapan
  • Ferdi Antonio Universitas Pelita Harapan

DOI:

https://doi.org/10.35794/jmbi.v11i1.54470

Abstract

The aim of this research is to test and analyze the influence of social media content including the Language Style, Interesting Content, Useful Content and Unique Image Content Characteristic factors on Online Engagement as a mediator which then influences the Intention to Recommend factor after previously being influenced by Emotional Response of Language as a mediator to users of Mandarin language teaching content via Instagram XYZ to generations Y and Z in Indonesia. Testing of this research model, which was modified from previous research, was carried out quantitatively with survey data. Data was obtained from generations Y and Z in Indonesia who are followers of Instagram XYZ. This research method is a quantitative survey, with cross sectional data. Respondent data was taken using purposive sampling with a questionnaire distributed online. 178 samples were obtained that met the requirements for analysis using PLS-SEM. The research results show that the four social media content variables have a strong influence on Online Engagement activities, while the two strongest variables are Unique Image Content Characteristic and Useful Content. Then the Online Engagement factor which is moderated by the Emotional Response of Language factor is able to influence the Intention to Recommend of generations Y and Z in Indonesia.

References

Agichtein, E., Castillo, C. Donato, & Gionis, D. (2008). Finding High-Quality Content in Social Media. WDSM'08, 183–193.

Ahmed, M. A., & Zahid, Z. (2014). “Role of social media marketing to enhance CRM and brand equity in terms of purchase intention”. Asian Journal of management research, 4(3), 533-549.

Alagoz, S. B. (2016). The new phenomenon of the marketing world in the digital era: Content marketing, IV (12), 639–646.

Arikunto. 2006. Prosedur Penelitian Suatu Pendekatan Praktek. Jakarta: PT Rineka Cipta.

Borgerding, Lisa A and Hassan Denis, 2018, Evolution Education arround the Globe, London and New York : Springer International Publishing, p.207.

BPS Pusat, (2022), “Jumlah Penduduk Menurut Wilayah, Klasifikasi Generasi dan Jenis Kelamin”, Retrieved From https://sensus.bps.go.id/topik/tabular/sp2020/2/0/0

Davis, V. Venkatesh, “A Theoritical Extension of the Technology Acceptance Model Four Longitudinal Field Studies”, The Journal of Management Science, Vol.2. No.46.

E. Bonson and M. Ratkai (2013). "A Set of Metrics to Assess Stakeholder Engagement and Social Legitimacy on A Corporate Facebook Page," Online Information Review, pp. 787-803.

Evans, Dave & Jack McKee. 2010. Social Media Marketing. Indianapolis: Wiley Publising, Inc.

F. Sabate, J. Berbegal-Mirabent (2014). “A. Cañabate and P. R. Lebherz, "Factors Influencing Popularity of Branded Content in Facebook Fan Pages," European Management Journal, pp. 1001-1011.

Gallaugher, J., & Ransbotham, S. (2010). Social media and customer dialog management at Starbucks. MIS Quarterly Executive, 9(4), 197–212.

Gau Fu Liu and Yu Chun Li, et, all, “Research on the Influence of Social Media Short Video Marketing on Consumer Brand Attotude”, The Journal of Social Science, Education and Humanities Research, Vol.336, 2019.

Godey, Bruno. 2016. “Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior”. Journal of Business Research. JBR09187/hal 9.

Good Statistic, “The Most Language in the World”, Retrieved From https://statisticsanddata.org/data/the-most-spoken-languages-in-the-world-1900-2100/

Ghozali, Ismail, 2016, Aplikasi analisis Multivariete Dengan Program SPSS IBM 23, Semarang: Badan Penerbit Universitas Diponegoro.

Hair, Joseph Jr and G. Thomas M. Hult, (2022), A Primer on Partial Lest Squares Structural Equation Modeling (PLS-SEM), London and Melbourne : SAGE Publishing.

Hult, JF Hair and Ringle CM. Sarsted, 2021, An Introduction to Structural Equation Modeling, New York: Springer Bussiness Publisher.

Ibrahim, et al,. 2020. “Do Social Media Marketing Activities Enhance Consumer Perception of Brands? A Meta-Analytic Examination”. Journal of Promotion Management. 1 – 26.

Ismail, A. R., Nguyen, B., & Melewar, T. C. (2018). “Impact of per-ceived social media marketing activities on brand and value con-sciousness: roles of usage, materialism and conspicuous consumption”. International Journal of Internet Marketing and Advertising, 12(3), 233 - 254.

J. Sally, “Effect of Structural and Perceptual Factors on Attitude Toward The Website”, The Journal of Adverstising Research, Vol4. No.43, 2004, p. 400.

Jamil, Khalid dkk. (2022). “Role of Social Media Marketing Activities in Influencing Customer Intentions: A Perspective of a New Emerging Era”. Frontiers in Psychology, 12, 1 - 12.

Kaplan, Andreas M. Michael Haenlein (2010) “Users of the world, unite! The challenges and opportunities of Social Media”. Business Horizons 53(1): 59-68.

Karpenka, Lukas dkk. (2021). “The Influence of a Brand’s Visual Content on Consumer Trust in Social Media Community Groups”. Journal of Theoritical and Applied Electronic Commrce Research, 16, 2424 – 2441.

Khadija, Jafarova, “The Effect of Content Marketing in Social Media on Brand Royalty and Purchase Intention”, The Journal of Bussines Management and Economic Reserach, Vol 4. No.6. 2002, p.4-6.

Kim, A. J., & Ko, E. (2012). “Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand”. Journal of Business Research, 65, 1480–1486.

Kock, N., & Hadaya, P. (2016) Minimum sample size estimation in PLS-SEM: The inverse square root and gamma-exponential methods. Information Systems Journal, 28(1), 227 – 261. https://doi.org/10.1111/isj.12131

Kotler, Philip and Kevin Lane Keller. 2016. Marketing Management. 15th Edition. Pearson Education, Inc.

Laroche, M., Habibi, M. R., & Richard, M. O. (2013). “To be or not to be in social media: How brand loyalty is affected by social media?” International Journal of Information Management, 33(1), 76–82.

Lawrence, Norman W. (2013), Qualitative and Quantitatives Approach, Boston : Allin and Bacon Publishing.

Lund, A. (2001). Measuring Usability with the USE Questionnaire. Usability Interface, 8(2), 3-6.

Morville, Peter. 2004. User Experience Design. Diakses melalui https://semanticstudios.com/user_experience_design/

Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). “Introducing COBRAs: Exploring motivations for brand-related social media use”. International Journal of Advertising, 30(1), 13–46.

Mulawarman & Nurfitri A.D (2017) “Perilaku Pengguna Media Sosial beserta Implikasinya Ditinjau dari Perspektif Psikologi Sosial Terapan”. Jurnal Bulletin Psikologi.

Myriam Ertz, 2021, Handbook of Research of the Platform Economy and the Evolution of E-Commerce, London : IGI Global Publishing, p373.

Naaman, M., Becker, H., & Gravano, L. (2011). “Hip and trendy: Characterizing emerging trends on twitter”. Journal of the American Society for Information Science and Technology, 62(5), 902–918.

Ndruru, Nike., Rudiansyah. (2022). “Pengaruh Era Digital Terhadap Pengembangan Pembelajaran Mandarin”. Jurnal Bahasa, Sastra, dan Budaya, 66 – 75.

Novitasari, Citra, dkk (2017) “Metode Pengajaran Bahasa Mandarin Praktis Untuk Bidang Perhotelan Di Kapal Pesiar” Jurnal Lingua Aplicata, 1(1).

Paramita, Ratna Wijayanti, dkk. 2021. Metode Penelitian Kuantitatif: Buku Ajar Perkuliahan Metodologi Penelitian Bagi Mahasiswa Akuntansi & Manajemen. Edisi Ketiga. Lumajang: Widya Gama Press.

Priliandani, S. M., & Tjahjaningsih, E. (2022). Pengaruh Kepercayaan Merek Dan Pengalaman Pelanggan Terhadap Kepuasan Dalam Meningkatkan Loyalitas (Studi Pada Konsumen Mie Lemonilo Di Semarang). JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 9(2). https://doi.org/10.35794/jmbi.v9i2.43049

Qi Deng, Yung Wan, et, all, “Spek to Head and Heart : The Effect of Linguistic Features on B to B Brand Engagement on Social Media”, The Journal Industrial Marketing Management “ Elsevier”, Vol.99 No.1-15, September 2021, p.3.

Rabianti, Debbyla, dkk (2021). “Pengaruh Social Media Marketing Activity Instagram terhadap Purchase Intention di Morgy Coffee”. e-Proceeding of Management, 8(6), 8083-8089.

R. L. F. Coelho, D. S. d. Oliveira and M. I. S. d. Almeida (2016). "Does Social Media Matter for Post Typology? Impact of Post Content on Facebook and Instagram Metrics," Online Information Review, pp. 458-471.

Richter, A., & Koch, M (2007) “Social transactions on social network sites: Can transaction cost theory contribute to a better understanding of Internet Social Networking”. Slovenia: Bled.

Santoso, Amanda, dkk (2017). “Pengaruh Konten Post Instagram terhadap Online Engagement: Studi Kasus pada Lima Merek Pakaian Wanita”. Jurnal Teknik ITS, 6(1), 217-221.

Saputro, Agus P. 2020. “Pengaruh Social Network Marketing Terhadap Intention To Choose Dengan Mediasi Consumer Engagement”. Tesis Magister Manajemen Universitas Islam Indonesia.

Schmenner, R. W. (1986). “How can service businesses survive and prosper?” Sloan Management Review, 27(3), 21–32.

Sharawneh, Tamer (2020) “Social media marketing activities and brand loyalty in telecommunication industry: The mediating role of brand affect”. Journal of Innovations in Digital Marketing Vol 1. No. 1: 1-7. Social Media (n.d.). In Merriam-Webster.com dictionary. Diakses online melalui https://www.merriam- webster.com/dictionary/so-cial%20media.

Somerfield, Kardi dan Kathleen Mortimer. (2018). “The relevance of images in user-generated content: a mixed method study of when, and why, major brands retweet”. Int J. Internet Marketing and Advertising, 12(4). 340 – 357.

Strauss, J., & Frost, R. (2014). E-Marketing (7th edition). Prentice Hall.Tim Pusat Humas Kementerian Perdagangan RI. 2014. Panduan Optimalisasi Media Sosial Untuk Kementerian Perdagangan RI. Jakarta: Pusat Humas Kementerian Perdagangan RI.

Susan T. Kinney, “Testing Media Richness Theory in the New Media: The Effect Cues, Feedback and Task Equivocality”, The Journal of Bussiness Science, Vol.9, No.10. March, 1998, p.24.

Wang, Xuequn. 2019. “Online Engagement in Social Media: A Cross-Cultural Comparison”. Computers in Human Behavior. 1 – 47.

Widyaharsana, James Indra Winawan, S.T. M.M. 2009. Pemasaran Hemat Penjualan Berlipat melalui Creative Viral Marketing. PPM. Jakarta.

Yoon, Hyun Shik. 2009. Focusing on Consumer to Consumer Trust in Electronic Commerce With Age and Gender Factors, University of Missouri.

West Richard and Turner Lynn, 2007, Introduction Communication Theory: Analysis and Application, London and New York: MC Graw Hill Higher Education Publishing. P.207.

Downloads

Published

2024-01-30

How to Cite

Kornelius, S. M., & Antonio, F. (2024). THE INFLUENCE OF SOCIAL MEDIA CONTENT ON INTENTION TO RECOMMEND THROUGH ONLINE ENGAGEMENT AS A MEDIATING VARIABLE ON MANDARIN LANGUAGE TEACHING CONTENT VIA INSTAGRAM FOR GENERATIONS Y AND Z IN INDONESIA. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 11(1), 430–447. https://doi.org/10.35794/jmbi.v11i1.54470