MANAJEMEN SUMBER DAYA MANUSIA TENAGA ADMINISTRASI FAKULTAS DALAM MENDUKUNG EFEKTIVITAS LAYANAN AKADEMIK: STUDI KUALITATIF PADA UIN IMAM BONJOL PADANG
DOI:
https://doi.org/10.35794/jmbi.v13i1.67581Abstract
The effectiveness of academic services in higher education is shaped not only by administrative procedures but also by the quality of human resource management behind those procedures. This article analyzes human resource management among administrative staff at the Faculty of Adab and Humanities, UIN Imam Bonjol Padang, by positioning document handling as a work context rather than the main object of inquiry. The study employed a descriptive qualitative approach using interviews, observation, and documentation. Informants were selected through purposive and snowball techniques, involving administrative leaders, administrative staff, and service users. Data were analyzed through reduction, display, conclusion drawing, and source triangulation. The findings reveal five core issues: partial mismatch between educational background and job competency requirements, limited continuous technical training, increased administrative workload due to manual work systems, suboptimal work facilities, and the need for competency-based HR planning. The study indicates that administrative service problems should be interpreted as issues of job design, competency development, and organizational support. The article proposes a human resource management model consisting of competency mapping, continuous training, workload redesign, digital work support, and measurable service performance indicators.
References
Armstrong, M., & Taylor, S. (2023). Armstrong's handbook of human resource management practice (16th ed.). Kogan Page.
Badan Kepegawaian Negara. (2019). Peraturan Badan Kepegawaian Negara Nomor 8 Tahun 2019 tentang Pedoman Tata Cara dan Pelaksanaan Pengukuran Indeks Profesionalitas Aparatur Sipil Negara.
Baldwin, T. T., & Ford, J. K. (1988). Transfer of training: A review and directions for future research. Personnel Psychology, 41(1), 63–105. https://doi.org/10.1111/j.1744-6570.1988.tb00632.x
Blume, B. D., Ford, J. K., Baldwin, T. T., & Huang, J. L. (2010). Transfer of training: A meta-analytic review. Journal of Management, 36(4), 1065–1105. https://doi.org/10.1177/0149206309352880
Boyatzis, R. E. (1982). The competent manager: A model for effective performance. John Wiley & Sons.
Campion, M. A., Fink, A. A., Ruggeberg, B. J., Carr, L., Phillips, G. M., & Odman, R. B. (2011). Doing competencies well: Best practices in competency modeling. Personnel Psychology, 64(1), 225–262. https://doi.org/10.1111/j.1744-6570.2010.01207.x
Collins, C. J. (2020). Expanding the resource based view model of strategic human resource management. The International Journal of Human Resource Management, 32(2), 331–358. https://doi.org/10.1080/09585192.2019.1711442
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Dessler, G. (2020). Human resource management (16th ed.). Pearson.
Ecinsia, E., Nugroho, J. E., & Widjaja, M. L. K. (2024). Pengaruh Organization Commitment Terhadap Organizational Citizenship Behavior Dengan Person-Organization Fit Sebagai Moderator Pada Karyawan Oakwood Hotel & Residences Surabaya. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 11(1), 15–29. https://doi.org/10.35794/jmbi.v11i1.53339
Gerhart, B., & Feng, J. (2021). The resource-based view of the firm, human resources, and human capital: Progress and prospects. Journal of Management, 47(7), 1796–1819. https://doi.org/10.1177/0149206320978799
Jiang, K., Lepak, D. P., Hu, J., & Baer, J. C. (2012). How does human resource management influence organizational outcomes? A meta-analytic investigation of mediating mechanisms. Academy of Management Journal, 55(6), 1264–1294. https://doi.org/10.5465/amj.2011.0088
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE Publications.
Moleong, L. J. (2018). Metodologi penelitian kualitatif (Edisi revisi). PT Remaja Rosdakarya.
Pemerintah Republik Indonesia. (2020). Peraturan Pemerintah Nomor 17 Tahun 2020 tentang Perubahan atas Peraturan Pemerintah Nomor 11 Tahun 2017 tentang Manajemen Pegawai Negeri Sipil.
Republik Indonesia. (2023). Undang-Undang Nomor 20 Tahun 2023 tentang Aparatur Sipil Negara.
Shaw, J. D. (2021). The resource-based view and its use in strategic human resource management research: The elegant and inglorious. Journal of Management, 47(7), 1787–1795. https://doi.org/10.1177/0149206321993543
Spencer, L. M., & Spencer, S. M. (1993). Competence at work: Models for superior performance. John Wiley & Sons.
Tielung, M. V. J., Karuntu, M. M., & Samadi, R. L. (2024). Pengaruh TQM Terhadap Keunggulan Bersaing Yang Dimediasi Oleh Resource Based View Pada Perusahaan Pengolahan Ikan Di Kota Bitung. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 11(1), 146–159. https://doi.org/10.35794/jmbi.v11i1.54404
Wright, P. M., Dunford, B. B., & Snell, S. A. (2001). Human resources and the resource based view of the firm. Journal of Management, 27(6), 701–721. https://doi.org/10.1177/014920630102700607
Wright, P. M., & McMahan, G. C. (1992). Theoretical perspectives for strategic human resource management. Journal of Management, 18(2), 295–320. https://doi.org/10.1177/014920639201800205
