Organizational Work Environmental Health and Employee Work Morale: The Role of Organizational Citizenship Behavior, Physical Work Environment, and Diagonal Communication
DOI:
https://doi.org/10.35800/jip.v14i1.67920Keywords:
Diagonal communication, Employee work morale, Organizational Citizenship Behavior, Physical work environment, Work environmental healthAbstract
Employee work morale in public organizations is not shaped solely by individual motivation, but also by the quality of the work environment, social behavior, and communication patterns within the organization. This study examines the contribution of Organizational Citizenship Behavior (OCB), physical work environment, and diagonal communication to employee work morale at the Regional Revenue Agency of Manado City. A quantitative approach with an explanatory research design was employed. The study involved 86 employees selected through a saturated sampling technique. Data were collected using questionnaires and analyzed through multiple linear regression. The results show that OCB has a positive and significant effect on employee work morale, with a regression coefficient of 0.058 and a significance value of 0.008. The physical work environment also has a positive and significant effect, with a regression coefficient of 0.071 and a significance value of 0.006. Diagonal communication emerged as the strongest influencing variable, as indicated by a regression coefficient of 0.582, a significance value of 0.001, and a Standardized Beta value of 0.350. Simultaneously, the three variables significantly affect employee work morale, with an F-value of 18.500 and a significance value of 0.000. The R Square value of 0.404 indicates that OCB, physical work environment, and diagonal communication explain 40.4% of the variation in employee work morale, while the remaining 59.6% is influenced by other factors outside the model. These findings suggest that improving employee work morale should be directed toward strengthening extra-role behavior, enhancing the quality of the physical work environment, and developing more open and responsive cross-unit communication. This study extends the understanding that organizational work environmental health is not limited to physical office conditions, but also includes social relations and communication mechanisms within public organizations.
Keywords: Diagonal communication; Employee work morale; Organizational Citizenship Behavior; Physical work environment; Work environmental health
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