KERANGKA KONSEPTUAL: PENERAPAN TEORI ANTRIAN (M/M/1 WITH FINITE SOURCE) DALAM MEMINIMALISIR DEMURRAGE (STUDI KASUS PELAYANAN PEMUATAN KLINKER EKSPOR PT. QWE)
DOI:
https://doi.org/10.35794/jmbi.v11i1.55527Abstract
Problem of the time used in loading cargo at the port is sometimes not in accordance with the agreement agreed upon by the charterer and the shipowner. The impact that arises on the company is due to the emergence of demurrage. Therefore, in the case of PT QWE's export clinker loading service, it is proposed to apply the M/M/1 queuing theory with finite sources to minimize demurrage through queue arrangements for cargo delivery by trucks where the truck is assumed to contribute a lot to loading delays so far.
This conceptual framework is descriptive research with a simulated quantitative approach. This conceptual framework provides a proposal to apply queuing theory with the M/M/1 with finite source model calculated using the Pom Qm application with the aim of minimizing demurrage through the arrangement of cargo delivery trucks, then simulated to get the optimal value by calculating operational costs.
The research results of this conceptual framework are expected to have a positive impact on minimizing demurrage and are also expected to cause despatch and profit from efficient operational costs.
References
Bahar, s., mananohas, m. L., & montolalu, c. (2018). Model sistem antrian dengan menggunakan pola kedatangan dan pola pelayanan pemohon sim di satuan penyelenggaraan adminstrasi sim resort kepolisian manado. De cartesian, 7(1), 15–21.
Bataona, l. V. B., & nyoko, e. . A. (2020). 3. Analisis sistem antrian dalam optimalisasi layanan di supermarket hyperstore. Journal of management (sme’s), 12, 225–237.
Corporate, s. (2023). Data sekretariat perusahaan pt qwe.
Data ekspor impor nasional. (2024). Bps. Https://www.bps.go.id/exim
Fitria nuur, l. (2020). Penangangan demurrage akibat keterlambatan bongkar bahan baku impor di pt krakatau steel pada tahun 2019. Https://repository.pip-semarang.ac.id/2699/1/531611306204_skripsi open access.pdf
Gross, d., shortle, f. J., thompson, j. M., & harris, c. M. (2008). Fundamentals of queueing theory. John wiley & sons, inc.
Guide, b. (2023). Pengertian demurrage, despatch, dan detention dalam ekspor impor. Inaproduct. Https://ekosistem.inaproduct.com/demurrage-adalah/
Heizer, j., & render, b. (2023). Operations management fourteenth edition. Pearson.
Heizer, j., render, b., & munson, c. (2017). Operations management: sustainability and supply chain management.
Heryana, a., & mahadewi, e. P. (2020). Menentukan sistem antrian optimal: aplikasi teori antrian pada pelayanan kesehatan. Method, 1(1), 1–16. Https://doi.org/10.13140/rg.2.2.25298.58566
Indriyani, i., & anggoro, r. (2022). Analisis biaya tambahan (demurrage) di perusahaan keagenan kapal akibat penundaan penerbitan surat persetujuan berlayar (spb) (studi pada pt. Adi bahari nuansa banten). Saintara : jurnal ilmiah ilmu-ilmu maritim, 6(2), 127–132. Https://doi.org/10.52475/saintara.v6i2.175
Junaedi, l. D. (2018). Pengaruh efisiensi operasional dengan kinerja profitabilitas pada sektor manufaktur yang go public di bursa efek indonesia (bei). Jurnal warta edisi, 53(9), 1689–1699.
Nur, z., kadir, r., & toaha, m. (2022). Dampak demurrage terhadap penjualan ekspor di pt semen tonasa. Seiko : journal of management & business, 4(3), 496–501. Https://doi.org/10.37531/sejaman.v4i3.2399
Nurmalitasari, l. I. ., & fauzan, m. (2022). Analisis sistem antrianl model multi channel single phase pada teller bank mandiri sleman. Jurnal kajian dan terapan matematika, 8(2), 129–137.
Pellondou, e. H., fanggidae, r. P., & nyoko. (2021). Analisis teori antrian pada jalur sepeda motor stasiun pengisian bahan bakar umum (spbu) oebobo. Glory journal ekonomi dan ilmu sosial, 2. Https://ejurnal.undana.ac.id/index.php/glory/article/view/4713
Purwanda, s. A. (2019). Analysis of single channel-multi phase queue model. Journal of research in management, 2(1). Https://doi.org/10.32424/jorim.v2i1.59
Render, b., stair jr, r., e. Hanna, m., & s. Hale, t. (2018). Quantitative analysis for management (l. Albelli (ed.); thirteenth). Pearson.
Sekaran, u., & bougie, r. (2016). Research methods for business: a skill building approach (7th ed.). John wiley & sons, inc.
Siagian, s. P. (2023). Manajemen operasi edisi 10 (10th ed.). Salemba empat.
Silaban, D., Jaunanda, M., & Ferdinand, F. (2020). Perceived risk and intention to purchase from overseas sellers in Shopee: Jabodetabek consumer perspective. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., 7(2).
Suyanto, a., nadhifah, i., & putri, s. (2023). Analisis efektivitas layanan di open library telkom university pada level kepuasan pelanggan dengan pengaplikasian teori antrian. Agustus, 22, 215–224. Https://ojs.trigunadharma.ac.id/index.php/jis/index
Titin, & ghofur, a. (2020). The impact of multichannel’s single phase queue and e-ktp process service on community satisfaction in lamongan regency. Proceedings of the 17 th international symposium on management (insyma 2020), 115, 307–311. Https://doi.org/10.2991/aebmr.k.200127.063
Yonggara, Y., Murni, S., & Tulung, J. E. (2021). Analisis Komparatif Kinerja Keuangan Berbasis Tingkat Struktur Modal Pada Industri Barang Konsumsi Yang Terdaftar Di BEI. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., 8(1).
